Freshservice vs Network Inventory Advisor
Freshservice
freshworks.comNetwork Inventory Advisor
network-inventory-advisor.comSide by side
| Figure | Freshservice | Network Inventory Advisor |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 5 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 7.9 (#55) |
| Asset management | Asset lifecycle, hardware, software and SaaS management track inventory, usage, compliance and retirement. | Supports manually added non-computer assets such as printers, keyboards, and office furniture; manually created nodes are not counted toward the license. |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The maker lists user-defined fields and integration into an existing helpdesk or CMDB solution. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Automatically collects hardware and software inventory and device statistics across a network. |
| Who it serves | Freshservice is positioned for IT teams and also describes service management for enterprise departments such as HR and Legal. | The maker describes the tool as designed for small to large businesses and highlights separate network management for MSP clients. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Network Inventory Advisor
- 25 nodesPrice not published
- 100 nodesPrice not published
- Standard license — 100 nodes$289, paid once
- National Unlimited$1,699, paid once
- Custom node countPriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Network Inventory Advisor
Network Inventory Advisor has no write-up on Specifiction yet; its figures are above.