Freshservice vs Open-AudIT
Freshservice
freshworks.com
Open-AudIT
open-audit.comSide by side
| Figure | Freshservice | Open-AudIT |
|---|---|---|
| Price from | $19/mo | $33.25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 4 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.7 (#14) |
| Spec score · IT Asset Management - Midmarket Software | 9.0 (#5) | 8.3 (#11) |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Enterprise includes ISO 27001 reporting and configuration benchmarks such as CIS and HIPAA. |
| Free plan | No | Yes |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The Enterprise page lists a REST API, webhooks, and pre-built connectors for ServiceNow CMDB, Jira Service Management, and Splunk, among others. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Open-AudIT discovers and audits network devices, then stores hardware, software, and configuration details for searching and reporting. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | The Enterprise page states that data is encrypted in transit with TLS 1.2+ and at rest with AES-256, with role-based permissions for asset data. |
| Trial | The integrations page advertises a 14-day free trial with no credit card required. | A 14-day Enterprise trial licence can be requested without a credit card. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Open-AudIT
- FreeFree
- Professional$399 a year
- Professional$399 a year
- Enterprise$949 a year
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Open-AudIT
Open-AudIT has no write-up on Specifiction yet; its figures are above.