Freshservice vs OpenLM Software License Management
Freshservice
freshworks.comOpenLM Software License Management
openlm.comSide by side
| Figure | Freshservice | OpenLM Software License Management |
|---|---|---|
| Price from | $19/mo | $2/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 7 | 4 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.1 (#41) |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The supported software catalog lists SaaS platforms including Microsoft 365/Azure, Autodesk Cloud, GitHub Copilot, and Salesforce, as well as engineering license managers such as FlexNet, Sentinel RMS, and IBM LUM. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | OpenLM Software License Management helps organizations monitor and optimize software license usage and reduce waste. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | OpenLM says its cloud service enforces strict access controls and adheres to the security, confidentiality, and availability principles of SOC 2 Type 2. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
OpenLM Software License Management
- Monitoring$2 a month
- Automation$3 a month
- Monitoring$24 a year
- Automation$36 a year
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
OpenLM Software License Management
OpenLM Software License Management has no write-up on Specifiction yet; its figures are above.