Freshservice vs Orangescrum

Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.

Orangescrum is a web-based project management service with automation rules, time tracking, guest access, and 14 native integrations. Its Free plan costs nothing forever, requires no credit card, and allows one user, one project, and 500 MB of storage. Basic Unlimited costs $29 a month with unlimited users, 10 projects, and 50 GB. Pro Unlimited costs $69 a month with unlimited users, unlimited projects, and 100 GB. Premium Unlimited costs $349 a month with unlimited users, unlimited projects, and 500 GB. Enterprise lists unlimited users, unlimited projects, and 1 TB, but no price. The pricing note also states paid access from $26/mo (annual) and a 14-day trial. Orangescrum was founded in 2011, and its maker is headquartered in San Jose, California, United States.