Freshservice vs ProdPad
Freshservice
freshworks.comProdPad
prodpad.comSide by side
| Figure | Freshservice | ProdPad |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 0 |
| Spec score · IT Release Management Software | 8.9 (#4) | 7.6 (#17) |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | ProdPad states that it is SOC 2 Type II compliant, GDPR compliant, and that CreateShift Ltd maintains Cyber Essentials certification. |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | ProdPad lists integrations including Jira, Azure DevOps, GitHub, Linear, Slack, Microsoft Teams, Salesforce, and Intercom. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | ProdPad says data is encrypted at rest and in transit, and that it is SOC 2 Type II compliant and GDPR compliant. |
| Trial | The integrations page advertises a 14-day free trial with no credit card required. | The pricing page says the trial lasts at least 7 days and can be extended to more than 30 days by completing tasks. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
ProdPad
ProdPad is a product management platform that links product strategy with execution. Teams can build Now-Next-Later roadmaps and publish different views for different audiences. Ideas can be connected to customer feedback, scored by impact and effort, and tied to strategic objectives. Its Signals feature uses AI to identify themes in feedback, while CoPilot PM can summarize requests and draft specifications from workspace context. Teams can connect initiatives to OKRs, define target outcomes, and track results after shipping. Integrations listed include Jira, Azure DevOps, GitHub, Linear, Slack, Microsoft Teams, Salesforce, and Intercom, with two-way status syncing described for development tools. A Chrome extension sends ideas and feedback to ProdPad, and the API supports custom webhooks. Access is available through the web, an extension, and an API. ProdPad offers a free plan and a free trial, alongside paid pricing. It says customer data is not used for model training and AI features are optional. Data is encrypted in transit and at rest, with SOC 2 Type II and GDPR compliance stated.