Freshservice vs Qandle
Freshservice
freshworks.comQandle
qandle.comSide by side
| Figure | Freshservice | Qandle |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 5 |
| Spec score · HR Case Management Software | 9.0 (#1) | 8.6 (#3) |
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | Qandle offers an API for synchronizing employee and payroll data, with custom fields, tables and identifiers supported. |
| Company founded | Freshworks lists 2010 as its founding year. | Qandle was founded in 2016. |
| Company headquarters | Freshworks lists its headquarters in San Mateo, California. | The company is headquartered in Gurgaon, Haryana, India. |
| Company size | LinkedIn lists Freshworks in the 1,001–5,000 employee range. | LinkedIn lists Qandle by MYNDX as a privately held 11–50 employee company. |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Published integrations include Slack, Microsoft Teams, Google Calendar, Tally, SAP and OneLogin. |
| Rating on Apple App Store | 4.5 out of 5 from 2.4K ratings | 4.7 out of 5 from 592 ratings |
| Rating on Capterra | 4.5 out of 5 from 805 reviews | 4.4 out of 5 from 28 reviews |
| Rating on G2 | 4.6 out of 5 from 1,320 reviews | 4.2 out of 5 from 18 reviews |
| Rating on Google Play | 4.2 out of 5 from 5.14K reviews | 4.2 out of 5 from 6.52K reviews |
| What it does | Freshservice is Freshworks' cloud-based AI service-operations and IT service-management platform covering IT service, operations, asset management and enterprise service delivery. | Qandle is a cloud HR platform covering core HR, payroll, recruitment, attendance, performance, expenses and employee services. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Qandle
- FoundationPrice not published
- EnterprisePriced on request
- Regular$5 a month
- Plus$9 a month
- Premium$11.50 a month
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.