Freshservice vs Ralph

Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.

Ralph is free, open-source software for asset management, data center infrastructure management, and configuration management databases in data centers and back offices. It records hardware purchases, ownership, and asset lifecycles through flexible workflow flows, and includes data center visualization, service mapping, and discovery imports. Ralph can be self-hosted on premises and exposes a REST-style web API for querying and populating its database. API resources support GET, POST, PUT, PATCH, and DELETE, using an automatically generated personal token in the Authorization header. Cloud synchronization supports OpenStack Ocata, with documentation for providers such as AWS. LDAP or Active Directory authentication can be enabled. Ralph is distributed under the Apache 2.0 license and costs nothing. Production Debian packages target Ubuntu 18.04 Bionic on AMD64; Docker Compose installation is experimental. The maintainers provide source without guarantees for issue responses or pull-request support and direct commercial-support seekers to the community forum.