Freshservice vs Reftab

Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.

Reftab is cloud-based asset management software for tracking hardware, software, equipment, and IT spend. It supports software license and contract tracking, employee self-service, barcode scanning, and QR codes. Administrative tools include custom fields and statuses, reports, exports, and bulk actions; integrations include Intune, Jamf, Jira, Microsoft, Okta, Adobe, and 30+ more. Mobile apps are available for iOS and Android. The Free plan covers up to 50 assets and includes unlimited inventory and software tracking, mobile apps, and barcode and QR-code support. Accessories and licenses can be tracked without limit at no cost, and archived assets blocked from checkout do not count against the active asset quota. Hardware Asset Management includes unlimited users. Software Asset Management includes application discovery, installed software tracking, license and user tracking, software usage and spend, access reviews, renewal visibility, and compliance visibility for ISO 27001 and SOC 2. The Software Asset Management plan is $9 per year, billed annually; Hardware Asset Management is $125 per month. Paid offerings list a 14-day free trial. Payments can be made by credit card or ACH.