Freshservice vs SapphireUNO IT Asset Management
Freshservice
freshworks.comSapphireUNO IT Asset Management
sapphireuno.comSide by side
| Figure | Freshservice | SapphireUNO IT Asset Management |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 0 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 7.1 (#97) |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Automated license checks, alerts, compliance scoring, and audit logs support compliance monitoring. |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Through Uno Bridge, ITAM connects to ITSM, HRMS, ERP, and Active Directory. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | SapphireUno ITAM provides visibility, control, and compliance across IT assets in one platform. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
SapphireUNO IT Asset Management
SapphireUNO IT Asset Management has no write-up on Specifiction yet; its figures are above.