Freshservice vs ScalePad Lifecycle Manager
Freshservice
freshworks.comScalePad Lifecycle Manager
scalepad.comSide by side
| Figure | Freshservice | ScalePad Lifecycle Manager |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 3 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 7.9 (#52) |
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | Paid plans include Unified API and MCP access. |
| Asset management | Asset lifecycle, hardware, software and SaaS management track inventory, usage, compliance and retirement. | Asset Management consolidates client hardware, software, warranty status, and lifecycle risk into a system of record. |
| Free plan | No | Yes |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The integrations page lists 68 integrations across tools including ManageEngine ADManager Plus, Acronis, Addigy, Atera, and Auvik. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | ScalePad states that it has SOC 2 Type II compliance, SOC 3 reporting, and ISO 27001 certification. |
| Paid from | 19 | 250 |
| What it does | Freshservice is Freshworks' cloud-based AI service-operations and IT service-management platform covering IT service, operations, asset management and enterprise service delivery. | Lifecycle Manager is a customer success platform for MSPs that brings client health, planning, QBR workflows, and lifecycle signals into one platform. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
ScalePad Lifecycle Manager
- FreeFree
- ProPrice not published
- XPrice not published
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
ScalePad Lifecycle Manager
ScalePad Lifecycle Manager has no write-up on Specifiction yet; its figures are above.