Freshservice vs Sentory1 IT Asset Management
Freshservice
freshworks.comSentory1 IT Asset Management
sentory1.comSide by side
| Figure | Freshservice | Sentory1 IT Asset Management |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 1 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 7.2 (#92) |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The public integrations catalog lists the Sentory1 Agent API and webhook workflows as generally available, while destination-specific validation is required. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | IT Asset Management maintains an inventory of hardware, software, licenses, ownership, warranties, and changes. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | Sentory1 describes access and identity, endpoint and tenant context, and evidence and review as published control areas; formal certifications and compliance commitments require separate review. |
| Trial | The integrations page advertises a 14-day free trial with no credit card required. | The platform page offers a Start Free Trial link but does not state trial duration or terms. |
| Who it serves | Freshservice is positioned for IT teams and also describes service management for enterprise departments such as HR and Legal. | The product describes workflows for IT operations, service desks, and commercial teams involved in procurement, finance, and audit. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Sentory1 IT Asset Management
- Sentory platform with IT Asset ManagementPrice not published
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Sentory1 IT Asset Management
Sentory1 IT Asset Management has no write-up on Specifiction yet; its figures are above.