Freshservice vs ServiceFLX ITAM
Freshservice
freshworks.comServiceFLX ITAM
serviceflx.comSide by side
| Figure | Freshservice | ServiceFLX ITAM |
|---|---|---|
| Price from | $19/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 5 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.3 (#32) |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Listed integrations include Active Directory, Azure, AWS, SAP ERP, Datadog, Jira, ServiceNow, Microsoft 365, Intune, JAMF, REST and GraphQL APIs, and webhooks. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | ServiceFLX ITAM tracks, manages, monitors, and optimizes IT and non-IT assets from procurement through retirement. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | The ITAM page claims enterprise-grade security and displays a Data Security & GDPR metric, but does not specify certifications there. |
| Trial | The integrations page advertises a 14-day free trial with no credit card required. | The ITAM page offers a Start Free Trial option; the opened page does not state the trial duration. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
ServiceFLX ITAM
- Starter$49 a month
- Growth$99 a month
- EnterprisePrice not published
- MSP EditionPrice not published
- CustomPrice not published
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
ServiceFLX ITAM
ServiceFLX ITAM has no write-up on Specifiction yet; its figures are above.