Freshservice vs Setyl
Freshservice
freshworks.com
Setyl
setyl.comSide by side
| Figure | Freshservice | Setyl |
|---|---|---|
| Price from | $19/mo | $300/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 3 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.4 (#28) |
| Spec score · IT Vendor Management Software | 9.0 (#3) | 8.2 (#8) |
| Spec score · IT Asset Management - Midmarket Software | 9.0 (#5) | 8.1 (#15) |
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | Setyl provides an API for creating, reading, and updating platform data, and company access must be enabled by contacting support. |
| Asset management | Asset lifecycle, hardware, software and SaaS management track inventory, usage, compliance and retirement. | The platform tracks hardware assets and equipment through their lifecycle, from purchase to disposal. |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Setyl advertises 100+ integrations, including Microsoft, Google, HR, MDM, RMM, cybersecurity, IAM, AI, and service desk systems. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | Setyl states it holds ISO 27001 Information Security Management certification and supports customer security audits before implementation. |
| Paid from | 19 | 300 |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.