Freshservice vs Snow Atlas
Freshservice
freshworks.com
Snow Atlas
flexera.comSide by side
| Figure | Freshservice | Snow Atlas |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 0 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.1 (#39) |
| Spec score · IT Vendor Management Software | 9.0 (#3) | 7.6 (#20) |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Flexera says Snow Atlas integrates with ITSM tools such as ServiceNow through ITSM Enhancer; its documentation also lists BMC, ServiceNow, and TopDesk integrations. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Snow Atlas helps IT asset management teams establish a defensible software license position and reduce software spend using usage insights and built-in optimization. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | Flexera states Snow Atlas has SOC 2 Type 2, ISO/ISE 27001, and Cloud Security Alliance STAR certifications. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Snow Atlas
Snow Atlas is Flexera’s cloud platform for IT asset management teams seeking a defensible software license position and lower software spend. It matches entitlements with applied licenses to calculate an effective license position, with verified data for Oracle Database, Java, E-Business Suite, and Middleware. Agents, APIs, and connectors consolidate hardware and software assets, while AI-based importing can ingest contracts and records such as invoices, purchase orders, and quotes. Its application catalog normalizes and enriches more than 800,000 applications from over 110,000 manufacturers. Usage metering can surface software use across an estate, including shadow IT, SaaS, and unsanctioned applications. Hardware management adds lifecycle and warranty visibility, plus mappings to users and applications. Read and write REST APIs support automation and bulk updates. Snow Atlas runs on Microsoft Azure, with customer-selectable regions listed in Amsterdam, London, Victoria, and Virginia. Flexera lists SOC 2 Type 2, ISO/ISE 27001, and Cloud Security Alliance STAR certifications. It is paid, with pricing available on request and no free plan listed.