Freshservice vs Starkive Manifest
Freshservice
freshworks.comStarkive Manifest
starkive.appSide by side
| Figure | Freshservice | Starkive Manifest |
|---|---|---|
| Price from | $19/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 22 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 7.8 (#63) |
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | Manifest provides a REST API with routes to list, fetch, and upsert assets; API keys are limited to 120 requests per minute and expire after one year. |
| Asset management | Asset lifecycle, hardware, software and SaaS management track inventory, usage, compliance and retirement. | The Mac app supports network discovery, QR labels, bulk edits, and CSV import and export. |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Manifest maps inventory to 72 controls across 12 standards and provides 16 evidence reports for an Audit Evidence Pack. |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The product lists Intune, Entra, Jamf Pro, and Okta, plus warranty lookups from Dell, Lenovo, and HP. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Starkive Manifest is a hardware asset register for devices, contracts, leases, licences, and warranties. |
| Paid from | 19 | 19 |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Starkive Manifest
- Starkive Local — 500 assets$19 a month
- Starkive Cloud — 500 assets$49 a month
- Starkive Local — 2,000 assets$49 a month
- Starkive Cloud — 2,000 assets$99 a month
- Starkive Local — 5,000 assets$89 a month
- Starkive Cloud — 5,000 assets$159 a month
- Starkive Local — 10,000 assets$149 a month
- Starkive Cloud — 10,000 assets$239 a month
- Starkive Local — 20,000 assets$249 a month
- Starkive Local — up to 500 assets$19 a month
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Starkive Manifest
Starkive Manifest has no write-up on Specifiction yet; its figures are above.