Freshservice vs Tagaris
Freshservice
freshworks.comTagaris
tagaris.co.ukSide by side
| Figure | Freshservice | Tagaris |
|---|---|---|
| Price from | $19/mo | £16.58/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 15 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.4 (#31) |
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | Team plans include a versioned REST API for assets, people and locations, with personal and organisation keys and read/write scopes. |
| Asset management | Asset lifecycle, hardware, software and SaaS management track inventory, usage, compliance and retirement. | The register supports search, filters, dated asset histories, check-in and check-out, CSV import, and CSV or JSON export. |
| Free plan | No | Yes |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Integrations include Microsoft Intune and Jamf Pro device sync and Entra ID people import in free beta, Entra ID SSO and Jira Cloud ticketing on Team, plus email, Slack, Teams and calendar connections. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Tagaris is a self-hosted IT asset register for tracking hardware, software, ownership and asset lifecycle history. |
| Trial | The integrations page advertises a 14-day free trial with no credit card required. | The Team trial lasts 30 days, includes five users and all Team features, requires a work email, and does not require payment details. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Tagaris
- FreeFree
- Team 5 users£199 a year
- Team 10 users£399 a year
- Team 25 users£799 a year
- Team 50 users£1,299 a year
- Multi-organisation add-on (up to 5 organisations)£199 a year
- Team (5 users)£199 a year
- Team (10 users)£399 a year
- Multi-organisation add-on (up to 15 organisations)£499 a year
- Team (25 users)£799 a year
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.