Freshservice vs TCS iON IT Asset Management
Freshservice
freshworks.comTCS iON IT Asset Management
bizhub.tcsion.comSide by side
| Figure | Freshservice | TCS iON IT Asset Management |
|---|---|---|
| Price from | $19/mo | ₹49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 3 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 7.5 (#78) |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | The ITAM module centralizes asset management to improve efficiency and visibility. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | TCS Enterprise Manager uses multi-factor authentication, strong password policies, and encryption of sensitive data; its security protocols follow Security COE guidelines for IPSafe. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
TCS iON IT Asset Management
- Standard For Small Orgs₹49 a month
- Advanced For Mid-size₹99 a month
- Enterprise For Large Enterprises₹489 a month
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
TCS iON IT Asset Management
TCS iON IT Asset Management has no write-up on Specifiction yet; its figures are above.