Freshservice vs USU IT Asset Management
Freshservice
freshworks.comUSU IT Asset Management
usu.comSide by side
| Figure | Freshservice | USU IT Asset Management |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 0 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.0 (#44) |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The product page names SCCM and ServiceNow as sources, and USU offers a Workflow Connector that displays compliance results in ServiceNow and supports software request workflows. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | USU IT Asset Management tracks and optimizes hardware, software, SaaS, and cloud assets throughout their lifecycle. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | USU says its ITAM portfolio uses zero-trust architecture, ISO 27001-certified data centers, and granular access controls. |
| Trial | The integrations page advertises a 14-day free trial with no credit card required. | USU offers a 90-day no-cost trial of ITAM Managed Services, with cancellation during the trial and no obligation. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
USU IT Asset Management
USU IT Asset Management has no write-up on Specifiction yet; its figures are above.