Freshservice vs Zelosify
Freshservice
freshworks.comZelosify
zelosify.comSide by side
| Figure | Freshservice | Zelosify |
|---|---|---|
| Price from | $19/mo | $649/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 2 |
| Spec score · IT Vendor Management Software | 9.0 (#3) | 7.3 (#27) |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The site names Okta and Azure AD for SSO, DocuSign for signatures, and SAP, Salesforce, and Slack for data exchange. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Zelosify describes itself as an AI VendorOps platform for managing vendor work from contract to payment. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | The privacy policy says Zelosify uses technical and organizational security measures, while noting that no internet transmission or storage technology can be guaranteed completely secure. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.