Frill vs Product Roadmap

Frill is a paid customer-feedback platform for collecting ideas, organizing requests, surveying users, and sharing product progress. Ideas boards let customers submit, vote, and comment; teams can classify ideas by topic or status, merge duplicates, and track feedback. Public Roadmaps show planned work and progress, while Announcements provide changelog-style updates with reactions and comments. Surveys include NPS, CSAT, Idea Polls, Quick Polls, and Open Feedback, embedded in a product and targeted by segment. An embeddable widget combines Ideas, Roadmap, and Announcements in popover, modal, sidebar, or inline styles. A Chrome extension uses AI to turn highlighted text into a titled idea. Integrations include Jira, Linear, Trello, Slack, Zendesk, Intercom, HelpScout, Zapier, Pabbly Connect, and Integrately, with webhooks and an API for custom connections. Frill runs on web, API, and extension platforms. Plans start at $25 a month, and a 14-day trial is available.

Product Roadmap is a web tool for showing customers which product items are planned or in progress, with roadmap status tied to changes in feedback. It offers public and private roadmaps and an in-app widget, while vote counts indicate interest in individual items. Voters and commenters receive email updates as feedback moves to Planned, In Progress, or Completed; publishing a changelog post about a shipped feature also notifies its voters. The product supports nine languages, white-label branding, custom domains, and views filtered by status or category. Existing feedback and roadmap items can be imported, and the maker describes setup as taking 30 seconds. JWT-based auto-login is supported, while SSO is included in Professional. The free plan costs nothing and includes unlimited posts and users, three admin roles, and two feedback boards. Starter costs $29 a month; Professional costs $59 a month. Free access is limited to three admin roles and two feedback boards.