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SPECIFICTION
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Frill

frill.co

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Spec score 8.0 #3 of 16 in Release Notes Management Software

What it is

Frill is a paid customer-feedback platform for collecting ideas, organizing requests, surveying users, and sharing product progress. Ideas boards let customers submit, vote, and comment; teams can classify ideas by topic or status, merge duplicates, and track feedback. Public Roadmaps show planned work and progress, while Announcements provide changelog-style updates with reactions and comments. Surveys include NPS, CSAT, Idea Polls, Quick Polls, and Open Feedback, embedded in a product and targeted by segment. An embeddable widget combines Ideas, Roadmap, and Announcements in popover, modal, sidebar, or inline styles. A Chrome extension uses AI to turn highlighted text into a titled idea. Integrations include Jira, Linear, Trello, Slack, Zendesk, Intercom, HelpScout, Zapier, Pabbly Connect, and Integrately, with webhooks and an API for custom connections. Frill runs on web, API, and extension platforms. Plans start at $25 a month, and a 14-day trial is available.

Spec sheet

Product
Frill is a customer feedback platform for collecting, prioritizing, and sharing feedback through Ideas boards, public Roadmaps, Announcements, and Surveys.Read 5 Oct 2026 · frill.co
API
The Frill API provides programmatic access to ideas, announcements, comments, and other workflows, using API-key authentication.Read 5 Oct 2026 · frill.co
Integrations
Listed integrations include Jira, Linear, Trello, Slack, Zendesk, Intercom, HelpScout, Zapier, Pabbly Connect, and Integrately; webhooks and an API are also available for custom connections.Read 5 Oct 2026 · frill.co
Security
The Enterprise plan lists SOC2 compliance, audit logs, IP whitelisting, dedicated hosting, and dedicated support.Read 5 Oct 2026 · frill.co
Privacy
Frill states that it is committed to GDPR compliance and provides a Data Processing Addendum and Standard Contractual Clauses.Read 5 Oct 2026 · frill.co
Announcements
Announcements provide changelog-style product updates, and customers can react and comment on them.Read 5 Oct 2026 · frill.co
Browser extension
The Chrome extension uses AI to turn highlighted web text into a titled idea on a Frill board.Read 5 Oct 2026 · frill.co
Embedded widget
The embeddable widget combines Ideas, Roadmap, and Announcements and offers popover, modal, sidebar, and inline styles.Read 5 Oct 2026 · frill.co
Idea boards
Customers can submit ideas, vote, and comment, while teams organize ideas using topics and statuses, merge duplicates, and track feedback.Read 5 Oct 2026 · frill.co
Notable plan limits
Startup includes 50 active ideas and 1 survey, while Business includes unlimited ideas and 3 surveys; paid tiers have unlimited admins and widgets.Read 5 Oct 2026 · frill.co
Roadmaps
Public roadmaps show customers what the team is building and its progress.Read 5 Oct 2026 · frill.co
Setup and support
The help center says teams can embed Frill on a website or app, or use a standalone portal, and describes initial setup as taking 2–10 minutes.Read 5 Oct 2026 · frill.co
Surveys
Frill supports NPS, CSAT, Idea Polls, Quick Polls, and Open Feedback surveys embedded in a product and targeted by segment.Read 5 Oct 2026 · frill.co

Plans and prices

Startup $25 a month Billed Monthly 50 Ideas · 1 Survey Read 5 Oct 2026 · frill.co
Business $49 a month Billed Monthly Unlimited Ideas · 3 Surveys Read 5 Oct 2026 · frill.co
Growth $149 a month Billed Monthly Unlimited Ideas · Privacy · Surveys · White Labeling Read 5 Oct 2026 · frill.co
Enterprise $349 a month Billed Monthly SOC2 Compliance · Audit logs · IP whitelisting · Dedicated Hosting · Dedicated Support Read 5 Oct 2026 · frill.co

Every Frill plan and price →

Strong points and limits

Strong points

  • Ideas boards support voting, comments, and duplicate merging
  • Includes NPS, CSAT, and multiple poll types
  • Public roadmaps show work and progress
  • Chrome extension turns highlighted text into ideas
  • Paid tiers include unlimited admins and widgets

Limits

  • No free plan is listed
  • Startup limits accounts to 50 active ideas and one survey
  • Pricing starts at $25 a month

Who it suits

Frill suits product teams that need customer feedback boards, surveys, public roadmaps, and announcements in one service. It also fits teams connecting feedback workflows to listed tools or custom integrations.

Verdict

Frill covers collection, prioritization, research, and customer-facing product updates. Its embedded options, browser extension, and integration list support varied feedback workflows, while plan limits and paid pricing matter for smaller teams.

Where Specifiction places it

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