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SPECIFICTION
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Userpilot

userpilot.com

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Spec score 7.9 #9 of 24 in Customer Engagement Software

What it is

Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behavior, and take action without writing code. Its no-code tools include product tours, checklists, tooltips, and modals. Teams can analyze funnels, feature adoption, and cohorts without SQL, and trigger NPS, CES, CSAT, or custom surveys based on user behavior. Session replay shows clicks and scrolls, with filters by segment or funnel step. AI Agent Lia can answer product-data questions, analyze feedback, and build guides from prompts. Web installation is available through JavaScript, Segment, or Google Tag Manager; the Mobile SDK supports native iOS and Android engagement and several cross-platform frameworks. Integrations include HubSpot, Salesforce, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs. Userpilot lists SOC 2 Type II certification and support for GDPR and HIPAA compliance. There is no free plan. Starter costs $299 a month; Growth costs $849 a month, and a 14-day trial is listed.

Spec sheet

Product
Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behaviour, and act on it without writing code.Read 30 Sep 2026 · userpilot.com
Audience
Userpilot says it serves product, UX, and customer success teams at SaaS startups and Fortune 500 enterprises.Read 30 Sep 2026 · userpilot.com
Integrations
Userpilot lists HubSpot, Salesforce, Segment, Google Tag Manager, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs as integrations.Read 30 Sep 2026 · userpilot.com
Security
Userpilot states that it has SOC 2 Type II certification and supports GDPR and HIPAA compliance.Read 30 Sep 2026 · userpilot.com
Support
The pricing comparison lists email support and live chat, with phone support shown as an enterprise service.Read 30 Sep 2026 · userpilot.com
Headquarters
Austin, Texas, United StatesRead 23 Sep 2026 · userpilot.com
Founded
2019Read 23 Sep 2026 · userpilot.com
AI
AI Agent Lia can answer questions about product data, analyze feedback, and build guides from a prompt.Read 30 Sep 2026 · userpilot.com
Analytics
Userpilot provides funnel analysis, feature adoption tracking, and cohort comparisons without SQL.Read 30 Sep 2026 · userpilot.com
Data protection
Userpilot says its SOC 2 controls include end-to-end encryption, two-factor authentication, firewalls, intrusion detection, monitoring, disaster recovery, and incident handling.Read 30 Sep 2026 · userpilot.com
Engagement
The platform provides no-code product tours, checklists, tooltips, and modals.Read 30 Sep 2026 · userpilot.com
Feedback
Userpilot supports NPS, CES, CSAT, and custom surveys triggered by user behaviour.Read 30 Sep 2026 · userpilot.com
Mobile
The Mobile SDK supports native engagement across iOS and Android and also works with React Native, Flutter, .NET, Cordova, and Capacitor.Read 30 Sep 2026 · userpilot.com
Session replay
Userpilot session replay lets teams watch clicks and scrolls and filter replays by segment or funnel step.Read 30 Sep 2026 · userpilot.com
Web installation
Userpilot can be installed on the web through JavaScript, Segment, or Google Tag Manager.Read 30 Sep 2026 · docs.userpilot.com

Plans and prices

Starter $299 a month /mo up to 2,000 MAU · up to 10 segments · 3 seats · 1-year data retention Read 30 Sep 2026 · userpilot.com
Growth $849 a month /mo up to 100,000 MAU · unlimited segments · 15 seats · 3-year data retention · 100k free emails/month · 5k free session replays/month Read 30 Sep 2026 · userpilot.com
Enterprise Priced on request Let’s Talk custom MAU · unlimited segments · unlimited seats · custom data retention Read 30 Sep 2026 · userpilot.com

Every Userpilot plan and price →

Strong points and limits

Strong points

  • No-code tours, checklists, tooltips, and modals
  • Funnel and cohort analysis without SQL
  • Behavior-triggered NPS, CES, and CSAT surveys
  • Session replay filters by segment or funnel step
  • SOC 2 Type II certification listed

Limits

  • No free plan
  • Starter costs $299 a month
  • Phone support is listed as an enterprise service

Who it suits

It suits product, UX, and customer success teams at SaaS companies that want no-code onboarding and product analytics. Mobile teams can use its SDK for native iOS and Android engagement, as well as listed cross-platform frameworks.

Verdict

Userpilot brings in-app guidance, analytics, feedback, and replay into one product growth platform. Its no-free-plan pricing and tier limits are important to weigh before choosing a plan.

Where Specifiction places it

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