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Customer Service

Best Customer Engagement Software in 2026

  1. 01 Chameleon
    From $104.17/mo Free trial Web · API · Browser extension
    8.9 Visit Specs
  2. 02 OneSignal

    OneSignal suits organizations sending messages across push, email and other listed channels, with tools for segmentation and automated journeys.

    From $19/mo Free plan Web · Windows · macOS · iOS
    8.8 Visit Specs
  3. 03 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $19/mo Free trial Web · iOS · Android
    8.7 Visit Specs
  4. 04 Braze

    Braze is aimed at companies building customer engagement programs, from startups to scaling businesses and global enterprises.

    Free trial Web · iOS · Android · API
    8.4 Visit Specs
  5. 05 Appcues

    Appcues suits teams that want to manage onboarding, adoption, and feedback experiences across web and mobile products.

    Free trial Web · iOS · Android · API
    8.1 Visit Specs
  6. 06 Blueshift
    From $1,250/mo Web · API
    8.1 Visit Specs
  7. 07 ContactPigeon Predictive Insights
    From $50/mo Free trial Web · API
    8.1 Visit Specs
  8. 08 Listrak

    Listrak is designed for retailers and ecommerce brands needing customer data, journey automation, personalization, and cross-channel engagement.

    Web · API · Browser extension
    7.9 Visit Specs
  9. 09 Userpilot

    It suits product, UX, and customer success teams at SaaS companies that want no-code onboarding and product analytics.

    From $299/mo Free trial Web · iOS · Android · API
    7.9 Visit Specs
  10. 10 Salesforce Marketing Cloud Engagement
    From $2,000/mo Web · API
    7.8 Visit Specs
  11. 11 Airship Experimentation

    It suits growth-focused teams building app and web experiences, as well as B2C enterprises focused on mobile-first customer experiences.

    Web · iOS · Android · API
    7.7 Visit Specs
  12. 12 Insider One

    Insider One is intended for marketers and customer engagement teams.

    Web · iOS · Android · API
    7.7 Visit Specs
  13. 13 Iterable

    Iterable suits enterprise organizations managing personalized customer communication across several channels.

    Web · iOS · Android · API
    7.7 Visit Specs
  14. 14 Optimove
    Web · iOS · Android · API
    7.6 Visit Specs
  15. 15 Customer.io
    From $100/mo Web · iOS · Android
    7.5 Visit Specs
  16. 16 Oracle Responsys
    From $0.17/mo Web · API
    7.5 Visit Specs
  17. 17 Zeta Marketing Platform

    Zeta Marketing Platform suits marketers seeking to coordinate customer acquisition, growth and retention across multiple channels.

    Web · iOS · Android · API
    7.5 Visit Specs
  18. 18 WebEngage

    It suits consumer businesses coordinating personalized engagement across customer profiles, behavioral segments, and multiple channels.

    Web · iOS · Android · API
    7.2 Visit Specs
  19. 19 Qualified Signals
    Web · iOS · Android
    7.0 Visit Specs
  20. 20 Xtremepush
    Web · iOS · Android · API
    6.9 Visit Specs
  21. 21 Adobe Journey Optimizer Web Personalization
    Web
    6.4 Visit Specs
  22. 22 Infobip Customer Engagement Platform
    Web
    5.8 Visit Specs
  23. 23 Twilio Engage
    Web
    5.7 Visit Specs
  24. 24 Pendo Listen
    Web
    5.5 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

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