FromUsers vs Hubble
FromUsers
fromusers.com
Hubble
usehubble.ioSide by side
| Figure | FromUsers | Hubble |
|---|---|---|
| Price from | $0.67/mo | $120/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Usability Testing Software | 8.7 (#4) | 8.5 (#6) |
| In-product SDK | A JavaScript SDK embeds surveys as modals, banners, toasts or other triggered placements inside a web app. | Hubble's documentation provides a JavaScript Web SDK for embedding surveys, targeting users by attributes, and triggering surveys from tracked events. |
| Intended users | The homepage says FromUsers is built for UX researchers, market researchers, and product teams. | Hubble's Why Hubble page describes the platform as built for UX teams and says it combines recruiting, planning, launching, analysis, and sharing in one workspace. |
| Product | FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. | Hubble describes itself as an AI-powered user research platform for exploring customer needs, testing designs, and collecting feedback. |
| Recruitment | Participants can be invited with a study link or email, and the platform lists Prolific integration. | The site names Respondent, User Interviews, and Cint as panel providers and says Prolific is coming soon. |
| Security | The privacy policy lists TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, workspace isolation, and audit logging. | The site footer states that Hubble is SOC 2 Type II, HIPAA, and GDPR compliant. |
| Support | The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom. | Hubble's documentation directs users to its community Slack group for additional developer support. |
| Unmoderated testing | Users can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. | Participants can complete tasks on their own time while researchers test prototypes or live websites and review recordings and feedback. |
Plans
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.
Hubble
Hubble is an AI-powered user research platform for exploring customer needs, testing designs, and collecting feedback. It is aimed at UX teams and combines recruiting, planning, launching, analysis, and sharing in one workspace. Research options include moderated and unmoderated studies, AI-moderated research, surveys, in-product surveys, and diary and concept studies. In unmoderated tests, participants can work on prototypes or live websites on their own time, while researchers review recordings and feedback. Hubble says its AI can tag interview transcripts, identify recurring themes, and synthesize findings. Its research assistant can help build studies, conduct interviews, and analyze feedback; users approve changes or suggestions during research planning. Named panel providers include Respondent, User Interviews, and Cint, with Prolific coming soon. Participant tools include screening, scheduling, incentives, and consent documents. Hubble lists Figma integration and web and mobile SDKs for embedding surveys. The Free plan costs nothing and includes one seat and 10 responses per month. Pro costs $120 a month per seat, billed monthly, with up to three seats.