FromUsers vs PrepsUs
FromUsers
fromusers.comPrepsUs
prepsus.ioSide by side
| Figure | FromUsers | PrepsUs |
|---|---|---|
| Price from | $0.67/mo | £1.92/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 5 | 6 |
| Spec score · Usability Testing Software | 8.7 (#4) | 8.0 (#18) |
| Headquarters | Switzerland | London, England, UK |
| Intended users | The homepage says FromUsers is built for UX researchers, market researchers, and product teams. | The product page presents PrepsUs as a shared discovery platform for product and design teams, and its pricing page describes Starter and Pro as plans for individual users. |
| Support | The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom. | The pricing page lists chat support through its feedback widget and email support at [email protected]. |
| Usability testing | Researchers can test Figma, ProtoPie, Adobe XD and URL prototypes with optional screen and participant recording. | The platform offers moderated and unmoderated usability studies on Figma prototypes or live websites, with task completion, time-on-task, heatmaps, click paths, and misclick measures. |
Plans
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
PrepsUs
- FreeFree
- Starter£23 a year
- Starter£35 a month
- Pro£38 a year
- Pro£49 a month
- OrganisationPriced on request
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.