FromUsers vs Strella
FromUsers
fromusers.comStrella
strella.ioSide by side
| Figure | FromUsers | Strella |
|---|---|---|
| Price from | $0.67/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · UX Research Software | 8.7 (#2) | 7.1 (#28) |
| Headquarters | Switzerland | New York City, United States |
| Product | FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. | Strella is a customer research platform that uses AI to run in-depth interviews and generate actionable insights. |
| Recruitment | Participants can be invited with a study link or email, and the platform lists Prolific integration. | Teams can recruit their own customers or use Strella’s participant panel, which the homepage describes as reaching up to 8 million participants worldwide. |
| Security | The privacy policy lists TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, workspace isolation, and audit logging. | Strella states that it is SOC 2 and GDPR compliant and does not use study data, transcripts, or results to train its AI. |
| Support | The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom. | The product page describes dedicated account support and lists support as accompanying customers through each step. |
Plans
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.