FromUsers vs UserNinjas
FromUsers
fromusers.comUserNinjas
userninjas.inSide by side
| Figure | FromUsers | UserNinjas |
|---|---|---|
| Price from | $0.67/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 5 | 2 |
| Spec score · Usability Testing Software | 8.7 (#4) | 7.0 (#48) |
| Product | FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. | UserNinjas describes itself as an AI-powered UX research workspace for planning studies, recruiting participants, conducting AI voice interviews, analyzing telemetry, and delivering recommendations. |
| Security | The privacy policy lists TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, workspace isolation, and audit logging. | The site lists AES encryption at rest, TLS 1.3 in transit, role-based access, and immutable SIEM audit logging. |
| Support | The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom. | The homepage lists [email protected] for direct inquiries. |
Plans
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
UserNinjas
- Mobile App Navigation blueprint$16, paid once
- Website Usability blueprint$16, paid once
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.
UserNinjas
UserNinjas has no write-up on Specifiction yet; its figures are above.