FromUsers vs UserTest Pro
FromUsers
fromusers.com
UserTest Pro
usertestpro.comSide by side
| Figure | FromUsers | UserTest Pro |
|---|---|---|
| Price from | $0.67/mo | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 2 |
| Spec score · Usability Testing Software | 8.7 (#4) | 7.5 (#35) |
| Headquarters | Switzerland | Bangalore (Bengaluru), India |
| Intended users | The homepage says FromUsers is built for UX researchers, market researchers, and product teams. | The client FAQ names founders, research teams, startups, D2C brands, tech companies, product managers, UX researchers, and marketers as typical users. |
| Product | FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. | UserTest Pro is an AI-moderated research platform for running and analyzing rapid qualitative studies with Indian consumers. |
| Security controls | FromUsers states that production endpoints use TLS 1.2+, stored files and databases are encrypted, and workspaces use role-based access and isolation. | The privacy policy lists multi-factor authentication, role-based access controls, 24/7 automated monitoring, and quarterly penetration testing and security audits. |
| Usability testing | Researchers can test Figma, ProtoPie, Adobe XD and URL prototypes with optional screen and participant recording. | Participants can record their screen and voice while completing tasks on a website, app, or prototype. |
Plans
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.
UserTest Pro
UserTest Pro is an AI-moderated platform for rapid qualitative research with Indian consumers. It supports video, audio, and usability studies for discovery, concepts, pricing, and other research. Its AI interviewer conducts structured one-to-one video sessions and can ask follow-up questions based on participants’ answers. For usability studies, participants record their screen and voice while completing tasks on a website, app, or prototype.
Studies can run in 8+ Indian languages, with transcripts and analysis in English. Themes, clips, and a shareable report are usually ready the same day the last session ends; the pricing page also advertises results in 48 hours. The service supports participant recruitment and moderated and unmoderated sessions, and is listed for Android, iOS, and web. A free Starter plan and free trial are listed; Custom packages have pricing on request. UserTest Pro states that data is encrypted at rest with 256-bit AES and in transit with TLS 1.2 or higher. Its terms say it does not provide professional research consulting or guarantee statistical significance, validity, or representative results.