Fulfil vs Salesforce Order Management
Fulfil
fulfil.ioSalesforce Order Management
salesforce.comSide by side
| Figure | Fulfil | Salesforce Order Management |
|---|---|---|
| Price from | $8,333.33/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 6 |
| Spec score · Multichannel Ecommerce Software | 8.6 (#6) | 8.5 (#8) |
| Spec score · Order Management Software | 8.5 (#7) | 7.8 (#17) |
| Company legal name | Crunchbase identifies the legal entity as Fulfil.IO Inc. | Crunchbase identifies the legal name as Salesforce, Inc. |
| Integrations | Fulfil lists integrations for ecommerce channels, marketplaces, 3PLs, shipping carriers, financial tools, and more than 500 EDI retailers. | Salesforce lists native Service Cloud integration, B2C and B2B Commerce preintegration, payment and tax gateways, shipping aggregators, AppExchange apps, and MuleSoft or partner integrations. |
| Rating on Chrome Web Store | 0 out of 5 from 0 ratings. | 4.2 out of 5 from 1.7K ratings |
| Rating on G2 | 4.4 out of 5 from 33 reviews. | 4.2 out of 5 from 121 reviews |
| Rating on TrustRadius | 8 out of 10 from 1 review. | 7.9 out of 10 from 534 reviews and ratings |
| Release cadence | Fulfil says it ships small improvements daily and major releases every two to three weeks. | Order Management resources include Winter '26 release notes and links to current implementation and developer materials. |
| Support | The company says customers receive named success managers and around-the-clock support. | The Standard Success Plan is included in all licenses and provides access to knowledge articles, documentation, Trailhead, and the Trailblazer Community. |
| What it does | Fulfil is a cloud ERP for Shopify Plus, direct-to-consumer, wholesale, and multi-channel commerce operations. | Salesforce Order Management centralizes order capture, fulfillment, shipping, payments, invoicing, servicing, cancellations, returns, exchanges, refunds, and reshipments. |
Plans
Fulfil
- Starting price listed by GetApp$100,000 a year
- Custom pricingPriced on request
- Custom quotePriced on request
Salesforce Order Management
- Order VisibilityPrice not published
- Order VisibilityPriced on request
- GrowthPrice not published
- GrowthPriced on request
- Salesforce Order Management — GrowthPriced on request
- Salesforce Order Management — Order VisibilityPriced on request
In their own words
Salesforce Order Management
Salesforce Order Management manages orders through fulfillment and post-purchase service across B2B Commerce, B2C Commerce, and other channels. Its tools cover order visibility, routing, inventory, delivery estimates, fulfillment workflows, and returns. Agentic Order Routing can help resolve fulfillment exceptions and select fulfillment paths; Agentic Order Support provides self-service for order status, cancellations, and returns. Service agents can view order history, customer records, payment terms, and service tools together, and can complete customer transactions from the service console. Distributed Order Management provides drag-and-drop workflows, including starts from prebuilt supply chain workflows. Delivery estimates can use inventory, sourcing locations, and carrier transit times, and appear on product pages and checkout. Inventory availability can also appear on product detail pages and channels such as web-based chat. Salesforce lists prebuilt Commerce Cloud integration, Service Cloud integration, and B2C and B2B Commerce preintegration. It is a paid product with pricing on request and no free plan.