FusionPBX vs PBXware
FusionPBX
fusionpbx.comPBXware
bicomsystems.comSide by side
| Figure | FusionPBX | PBXware |
|---|---|---|
| Price from | $100/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · IP PBX Software | 8.1 (#8) | 7.9 (#10) |
| Spec score · Business Phone Systems | 7.8 (#119) | 8.3 (#58) |
| Auto attendant | Yes | Yes |
| Call routing | custom | custom |
| Product | FusionPBX is an open-source web interface for the FreeSWITCH communication platform and can serve as a PBX, call center, fax, voicemail, conference, or voice application server. | PBXware is a software PBX that brings voice, video, contact center features and meetings together in one platform. |
| Security | The security guide says the default certificate is self-signed and recommends firewalls, strong passwords, SSH, and keeping the operating system, FreeSWITCH, and FusionPBX updated. | Bicom Systems describes PBXware security as multilayered and says it includes call encryption. |
| Support | Official support is offered to Blue, Purple, and Gold members through support tickets, with monthly support hours included according to membership level. | The Business Edition page says its support team is available around the clock. |
| Voicemail transcription | Yes | Yes |
Plans
FusionPBX
- Green Membership$100 a month
- Blue Membership$300 a month
- Purple Membership$500 a month
- Gold Membership$1,000 a month
In their own words
PBXware
PBXware is a software PBX that brings voice, video, contact center features and meetings into one platform. Listed phone capabilities include multiple business numbers, an auto attendant, custom call routing and voicemail transcription. Communications features include audio conferencing, instant messaging, video calls, fax, presence, screen pop and screen sharing. The product is offered in Multi-Tenant, Business and Contact Center editions, with hosted and on-premise deployment. Multi-Tenant Edition lets operators manage multiple customers from one installation and add users or services as needed. The Contact Center solution supports voice, SMS, email, live chat, Facebook Messenger and WhatsApp. Named CRM integrations include Salesforce, SugarCRM, Zendesk, Zoho and Microsoft Dynamics. The developer portal describes a REST API, real-time event publisher, SDKs and ARI applications. PBXware is listed for web, Windows, macOS, iOS, Android and Linux, as well as self-hosted use. Bicom Systems says the software supports most IP phones, automated provisioning, busy lamp field and hot desking, and includes call encryption. The plans page lists Core, CX Lite and CX Pro but does not state their prices; pricing is on request. The maker says it launched PBXware in September 2004.