PBXware
bicomsystems.com
What it is
PBXware is a software PBX that brings voice, video, contact center features and meetings into one platform. Listed phone capabilities include multiple business numbers, an auto attendant, custom call routing and voicemail transcription. Communications features include audio conferencing, instant messaging, video calls, fax, presence, screen pop and screen sharing. The product is offered in Multi-Tenant, Business and Contact Center editions, with hosted and on-premise deployment. Multi-Tenant Edition lets operators manage multiple customers from one installation and add users or services as needed. The Contact Center solution supports voice, SMS, email, live chat, Facebook Messenger and WhatsApp. Named CRM integrations include Salesforce, SugarCRM, Zendesk, Zoho and Microsoft Dynamics. The developer portal describes a REST API, real-time event publisher, SDKs and ARI applications. PBXware is listed for web, Windows, macOS, iOS, Android and Linux, as well as self-hosted use. Bicom Systems says the software supports most IP phones, automated provisioning, busy lamp field and hot desking, and includes call encryption. The plans page lists Core, CX Lite and CX Pro but does not state their prices; pricing is on request. The maker says it launched PBXware in September 2004.
Spec sheet
- Product
- PBXware is a software PBX that brings voice, video, contact center features and meetings together in one platform.Read 12 Oct 2026 · bicomsystems.com
- Deployment
- PBXware supports hosted and on-premise deployment.Read 12 Oct 2026 · bicomsystems.com
- Security
- Bicom Systems describes PBXware security as multilayered and says it includes call encryption.Read 12 Oct 2026 · bicomsystems.com
- Support
- The Business Edition page says its support team is available around the clock.Read 12 Oct 2026 · bicomsystems.com
- Founded
- 2003Read 28 Sep 2026 · bicomsystems.com
- Auto attendant
- YesRead 22 Sep 2026 · bicomsystems.com
- Business audience
- Business Edition is described as a solution for medium-sized businesses and enterprises.Read 12 Oct 2026 · bicomsystems.com
- Business numbers
- multipleRead 22 Sep 2026 · bicomsystems.com
- Call routing
- customRead 22 Sep 2026 · bicomsystems.com
- Communications
- The product page lists audio conferencing, instant messaging, video calls, fax, presence, screen pop and screen sharing.Read 12 Oct 2026 · bicomsystems.com
- Contact center
- The Contact Center solution supports voice, SMS, email, live chat, Facebook Messenger and WhatsApp.Read 12 Oct 2026 · bicomsystems.com
- CRM integrations
- The product page names Salesforce, SugarCRM, Zendesk, Zoho and Microsoft Dynamics among its CRM integrations.Read 12 Oct 2026 · bicomsystems.com
- Desktop and mobile apps
- YesRead 22 Sep 2026 · bicomsystems.com
- Developer API
- The developer portal describes a REST API, real-time event publisher, SDKs and ARI applications for extending PBXware.Read 12 Oct 2026 · bicomsystems.com
- Editions
- PBXware is offered in Multi-Tenant, Business and Contact Center editions.Read 12 Oct 2026 · bicomsystems.com
- Installation
- The product page says PBXware can be installed from USB or CD-ROM using ISO or VMware images.Read 12 Oct 2026 · bicomsystems.com
- Maker history
- Bicom Systems says it launched PBXware in September 2004.Read 12 Oct 2026 · bicomsystems.com
- Multi-tenant
- Multi-Tenant Edition lets operators manage multiple customers from a single installation and add users or services as needed.Read 12 Oct 2026 · bicomsystems.com
- Phone compatibility
- Bicom Systems says PBXware is compatible with most IP phones and supports automated provisioning, busy lamp field and hot desking.Read 12 Oct 2026 · bicomsystems.com
- Price availability
- The plans page presents Core, CX Lite and CX Pro but does not state prices.Read 12 Oct 2026 · bicomsystems.com
- Voicemail transcription
- YesRead 22 Sep 2026 · bicomsystems.com
Plans and prices
Core Priced on request PBX, IVR and call flows · desktop, web and mobile UC apps · meetings, chat, business SMS and built-in AI Read 12 Oct 2026 · bicomsystems.com
CX Lite Priced on request Everything in Core · ERG wallboards · performance dashboard · scheduled reporting · Smart Callback Read 12 Oct 2026 · bicomsystems.com
CX Pro Priced on request Everything in Core · skills-based queues and routing · agent and supervisor workspaces · dialer and campaigns · omnichannel contact center; single-tenant today Read 12 Oct 2026 · bicomsystems.com
Strong points and limits
Strong points
- Hosted and on-premise deployment are supported.
- Multi-Tenant Edition manages multiple customers from one installation.
- Contact Center supports voice, SMS, email and chat channels.
- REST API, SDKs and event publishing are available.
- Supports Windows, macOS, iOS, Android and Linux.
Limits
- Pricing is available on request.
- The software requires a PBX deployment.
Who it suits
PBXware suits businesses or operators seeking a hosted or on-premise phone system, including multi-tenant providers and contact centers. Business Edition is described for medium-sized businesses and enterprises.
Verdict
PBXware covers business telephony and wider communications, with editions for multi-tenant and contact-center use. Buyers will need to request pricing to compare the listed plans.
Where Specifiction places it
- Business Phone Systems#58 of 1678.3
- IP PBX Software#10 of 197.9
