Fynzo Survey vs Refiner
Fynzo Survey
fynzo.com
Refiner
refiner.ioSide by side
| Figure | Fynzo Survey | Refiner |
|---|---|---|
| Price from | $1.58/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 6 |
| Spec score · Net Promoter Score Software | 9.2 (#1) | 7.9 (#11) |
| Spec score · Survey Software | 8.7 (#13) | 8.1 (#39) |
| Free plan | Yes | Yes |
| Headquarters | 13A, Pratap Nagar, Mayur Vihar Phase-1, New Delhi, India | Paris, France |
| Integrations | Official pages list Zapier, Google Sheets, Google Analytics, Slack, Facebook Pixel, Mailchimp, Twilio, Pabbly Connect and Google Tag Manager integrations. | Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. |
| Reporting | Reports include graphical analysis, cross-tabulation, trend reporting and scheduled email delivery. | Dashboards include NPS, CSAT, and CES charts with trend lines, response segmentation, AI powered open-text auto-tagging, and filters. |
| Security | Fynzo says it provides end-to-end security and privacy aligned with GDPR and other privacy policies. | Refiner states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. |
| Support | Fynzo advertises 24/7 support, while directory listings describe email, help desk, phone, chat, knowledge-base and live-representative support. | Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans. |
Plans
Fynzo Survey
- FreeFree
- Pro Monthly$19 a month
- Pro Yearly$190 a year
- Starter$24 a month
- Standard$45 a month
- Premium$95 a month
- Starter$19 a year
- Standard$32 a year
- Premium$79 a year
- CustomPriced on request
Refiner
- FreeFree
- EssentialsPrice not published
- GrowthPrice not published
- Free planFree
- Free trialFree
- EnterprisePriced on request
In their own words
Fynzo Survey
Fynzo Survey is an NPS survey tool for creating surveys, collecting customer responses, and analyzing scores. Surveys can go out by email, SMS, social media, or website embed. Question formats include NPS, Likert, smiley, and star ratings, with jump logic, piping, and custom variables for shaping the survey. Reports include cross-tabulation and trends, can be emailed on a schedule, and can be downloaded as Excel, CSV, SPSS, or PDF files. Listed connections include Zapier, Google Sheets, Google Analytics, Slack, and MailChimp. The Android and iOS app can create and share surveys, view and download results, and save edits or answers offline for upload later. The Free plan is free and includes unlimited surveys, questions, and responses, plus 1000+ templates and 20+ question types. The free trial offers 100 responses for 14 days, with no credit card required. Paid plans start at $19/mo; the Pro Monthly plan is $19 a month.
Refiner
Refiner provides surveys for software companies across in-app and mobile experiences, websites, email, and shareable links. Survey types include NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Teams can target respondents by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays. Dashboards include NPS, CSAT, and CES trend charts, response segmentation, filters, and AI-assisted tagging of open-text answers. Listed integrations span analytics, CRM, messaging, and automation tools, as well as a REST API and webhooks. Refiner also offers AI translations and an MCP server through which AI assistants can access survey data. The company states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says data is hosted in Ireland within the EU by default and encrypted in transit and at rest. The free plan allows 25 responses per month; the 30-day trial allows 100 responses and requires no credit card.