Fynzo Survey vs Survey Solutions

Fynzo Survey is an NPS survey tool for creating surveys, collecting customer responses, and analyzing scores. Surveys can go out by email, SMS, social media, or website embed. Question formats include NPS, Likert, smiley, and star ratings, with jump logic, piping, and custom variables for shaping the survey. Reports include cross-tabulation and trends, can be emailed on a schedule, and can be downloaded as Excel, CSV, SPSS, or PDF files. Listed connections include Zapier, Google Sheets, Google Analytics, Slack, and MailChimp. The Android and iOS app can create and share surveys, view and download results, and save edits or answers offline for upload later. The Free plan is free and includes unlimited surveys, questions, and responses, plus 1000+ templates and 20+ question types. The free trial offers 100 responses for 14 days, with no credit card required. Paid plans start at $19/mo; the Pro Monthly plan is $19 a month.

Survey Solutions is free survey data collection software developed in the World Bank’s Data group. Its Questionnaire Designer supports multilingual forms, collaboration, online and tablet testing, compiler guidance, and formatted PDF output. Survey questions can include nested rosters, answer piping, linked or cascading questions, barcodes, pictures, audio, and external sensor data. Macros, calculated variables, lookup tables, validation, and paradata monitoring provide ways to control interview flow and check data quality. Survey modes include offline tablet interviews, browser-based surveys, phone interviews, and mixed-mode studies. GIS tools support collecting location, distance, and area data, geofencing, and offline interviewer guidance using satellite images and GPS. REST APIs support custom dashboards, reports, external database connections, and automated quality controls; its R package covers almost all API calls. Server components can be deployed on premises or in the cloud using documented Docker, AWS, Azure, and Windows Server options. The free server and tablet components are available as downloads, with no use restrictions for public or private companies. Users provide their own tablets and server hosting. Self-hosted administrators handle backups, updates, and ongoing maintenance. The software is listed for Android, API, Linux, self-hosted, web, and Windows.