Gainsight Customer Communities vs Scoold
Gainsight Customer Communities
gainsight.com
Scoold
scoold.comSide by side
| Figure | Gainsight Customer Communities | Scoold |
|---|---|---|
| Price from | $83.33/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Customer Community Software | 8.4 (#9) | 7.9 (#14) |
| API | Gainsight publishes a Customer Communities API reference and supports REST-based data exchange with other systems. | Scoold provides a RESTful JSON API defined with an OpenAPI specification. |
| Founded | 2009 | 2008 |
| Integrations | Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations. | The maker lists Slack, Microsoft Teams, Mattermost, Zapier, and n8n integrations; chat integrations are marked Pro. |
| Support | The listed plans include Self-Service Support for Professional, CSM Support for Business, and Enterprise CSM Support for Enterprise. | Scoold Pro licenses include free updates and support for 12 months after purchase; the maker offers a 14-day money-back guarantee. |
| What it does | Gainsight Customer Communities provides branded online spaces where customers ask questions, exchange knowledge, access resources, and influence product direction. | Scoold is a self-hosted Q&A platform, forum, and knowledge base for teams. |
Plans
Gainsight Customer Communities
- Customer Communities listing$1,000 a year
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
In their own words
Gainsight Customer Communities
Gainsight Customer Communities provides web and API tools for giving customers one place to ask, answer, learn, and share knowledge. Community features include knowledge bases, discussion boards, messaging, and event management. Businesses can create and customize communities without code, tailoring experiences around a product, role, or region. The service also supports customer discussions about what works, what is missing, and what should come next, with feature requests, a feedback portal, and a product roadmap. Described AI capabilities include AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Listed integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. Native Skilljar integration provides course access, Academy search, and Unified Login. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, plus role-based access controls and encryption for transport, data at rest, PGP, and email APIs. Plans are paid and priced on request: Professional has three admin seats, Business five, and Enterprise ten.
Scoold
Scoold is a self-hosted Q&A platform, forum, and knowledge base for teams. It can support team knowledge bases, community forums, developer hubs, support centers, Q&A platforms, and issue trackers. Members can ask and answer questions, vote on posts, earn badges and reputation, and review edit history. Full-text search covers indexed content, while posts can include Markdown, media, files, code snippets, and syntax highlighting.
Scoold provides a RESTful JSON API described with an OpenAPI specification. Listed integrations include Slack, Microsoft Teams, Mattermost, Zapier, and n8n; chat integrations are Pro features. Identity options include LDAP, social login, and two-factor authentication, while Pro adds SAML 2.0 SSO, SCIM, and custom authentication. It can be deployed as a JAR or Docker setup on an operating system with Java 21 or higher and a Para backend. The free plan allows up to 10 spaces, 1 admin, and 1 whitelisted identity domain. Scoold Pro is €499, paid once; Pro + Source is €1,999, paid once.