Gainsight Customer Communities vs UserMotion
Gainsight Customer Communities
gainsight.com
UserMotion
usermotion.comSide by side
| Figure | Gainsight Customer Communities | UserMotion |
|---|---|---|
| Price from | $83.33/mo | $199/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Customer Health Score Software | 8.2 (#3) | 7.6 (#13) |
| API | Gainsight publishes a Customer Communities API reference and supports REST-based data exchange with other systems. | The pricing comparison lists REST API access for Starter and Scale. |
| Headquarters | San Francisco, California, USA | 2035 Sunset Lake Road Suite B-2, 19702, Delaware, USA |
| Integrations | Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations. | The integrations page describes connections for HubSpot, Intercom, Stripe, Close, Outreach, Slack, and a JavaScript SDK for tracking website activity. |
| Support | The listed plans include Self-Service Support for Professional, CSM Support for Business, and Enterprise CSM Support for Enterprise. | The contact page says online chat usually receives a reply within five minutes and email within a few hours. |
Plans
Gainsight Customer Communities
- Customer Communities listing$1,000 a year
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
In their own words
Gainsight Customer Communities
Gainsight Customer Communities provides web and API tools for giving customers one place to ask, answer, learn, and share knowledge. Community features include knowledge bases, discussion boards, messaging, and event management. Businesses can create and customize communities without code, tailoring experiences around a product, role, or region. The service also supports customer discussions about what works, what is missing, and what should come next, with feature requests, a feedback portal, and a product roadmap. Described AI capabilities include AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Listed integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. Native Skilljar integration provides course access, Academy search, and Unified Login. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, plus role-based access controls and encryption for transport, data at rest, PGP, and email APIs. Plans are paid and priced on request: Professional has three admin seats, Business five, and Enterprise ten.
UserMotion
UserMotion has no write-up on Specifiction yet; its figures are above.