Gainsight Customer Education vs LearnRight
Gainsight Customer Education
support.gainsight.comLearnRight
learnright.comSide by side
| Figure | Gainsight Customer Education | LearnRight |
|---|---|---|
| Price from | $2,083.33/mo | €74.92/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Customer Education Software | 8.5 (#3) | 8.1 (#10) |
| Audience | Gainsight positions its customer education offering for teams training customers or partners, with its pricing page describing Essentials for starting an academy and Enterprise for teams scaling to thousands of learners. | The company says LearnRight suits large organisations centralising learning and SMEs scaling skills and development training. |
| Founded | 2009 | 2022 |
| Headquarters | San Francisco, California, United States | Waterford, Ireland |
| Integrations | Native or API connections include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo and Zendesk. | The pricing page lists Zoom on Standard, OpenAPI and Zapier on Advanced, and Salesforce and custom integrations on Enterprise. |
| Security | Gainsight's security page says it uses role-based access controls and encryption for data in transit and at rest, and links Customer Education to the Gainsight Trust Center. | LearnRight says data is encrypted at rest and protected by TLS in transit, and that passwords are hashed using bcrypt. |
| Support | The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location. | Every plan includes global support from a real person 24 hours a day, 7 days a week, and a dedicated specialist. |
Plans
Gainsight Customer Education
- Skilljar by Gainsight AWS Marketplace$25,000 a year
- Basic$30,000 a year
- EnterprisePriced on request
- EssentialsPriced on request
- ProfessionalPriced on request
In their own words
Gainsight Customer Education
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.
LearnRight
LearnRight is a learning management system for training employees, partners, and customers. Courses can combine webinars, videos, quizzes, assignments, slideshows, instructor-led sessions, text, and scheduled events. Administrators can follow learner progress and download CSV or PDF reports on outcomes, users, and revenue. Learner tools include certificates, forums, direct messages, gamification, and badges. The platform supports SCORM, xAPI, and TinCan through SCORM Cloud, and is available on Android, iOS, and the web, with API access and a responsive mobile website. LearnRight lists single sign-on, fine-grained permissions, SCIM synchronization, and multi-factor authentication; it says data is encrypted at rest, protected by TLS in transit, and passwords are hashed using bcrypt. Plans include round-the-clock global human support and a dedicated specialist, plus free migration help. A 30-day trial follows a demo, includes feature access, and requires no credit card. Standard is listed at €899 a year and Advanced at €1,999 a year; Enterprise pricing is custom.