Gainsight Customer Education vs Tivali LMS
Gainsight Customer Education
support.gainsight.comTivali LMS
tivali.netSide by side
| Figure | Gainsight Customer Education | Tivali LMS |
|---|---|---|
| Price from | $2,083.33/mo | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Customer Education Software | 8.5 (#3) | 7.3 (#19) |
| Certificates | Certification workflows can connect with LinkedIn, Credly, Accredible and Caveon. | Tivali automatically issues course-completion certificates with unique numbers that anyone can verify on a public lookup page without logging in. |
| Integrations | Native or API connections include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo and Zendesk. | The maker names Zoom, Google Meet, and Microsoft Teams as compatible meeting-link platforms and offers custom integrations with internal systems on the Custom plan. |
| Purpose | Gainsight describes Customer Education as a product for onboarding, educating, and retaining users through on-demand digital customer education. | Tivali is a corporate learning management system for creating, delivering, and tracking employee training programs. |
| Support | The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location. | Tivali lists [email protected] for support inquiries and says in-app help can provide account details for a faster response. |
Plans
Gainsight Customer Education
- Skilljar by Gainsight AWS Marketplace$25,000 a year
- Basic$30,000 a year
- EnterprisePriced on request
- EssentialsPriced on request
- ProfessionalPriced on request
Tivali LMS
- Starter$49 a month
- Professional$99 a month
- Enterprise$250 a month
- Custom$1,000 a month
In their own words
Gainsight Customer Education
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.