Gainsight PX vs Told
Gainsight PX
gainsight.comTold
told.clubSide by side
| Figure | Gainsight PX | Told |
|---|---|---|
| Price from | — | €59/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 2 | 4 |
| Spec score · Product Adoption Software | 8.1 (#11) | 7.8 (#21) |
| Integrations | PX integration documentation lists AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS integrations. | Documented integrations include webhooks, Make, Zapier, and Segment. |
| Security | Gainsight’s security page lists role-based access controls, transport and at-rest encryption, and SOC II compliance among its security and privacy protocols. | The maker lists EU hosting, GDPR compliance, SAML-based SSO, multi-layer encryption, user permissions, and SOC 2 Type II as in progress. |
| Support | PX support is available through in-product feedback, email, the PX Community, and the Help Center. | The documentation offers an in-app AI chat assistant, email support, and a Slack community. |
Plans
In their own words
Gainsight PX
Gainsight PX combines product analytics with tools for guiding users and gathering feedback. Analytics include usage visualizations, activation tracking, path and funnel analysis, feature instrumentation, and segmentation to help teams examine adoption risks and friction. Teams can create personalized in-app guides and engagements, email engagements, and an In-App Hub knowledge center bot. In-app surveys include NPS, CSAT, and CES, with targeting and feedback analysis. Gainsight says PX supports web, mobile, and desktop products, including native iOS and Android, React Native, and Windows desktop; C# and Java SDKs are available for custom desktop apps. Listed integrations include AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS. The REST API can access users, accounts, and events, create custom events, and retrieve historical data up to 190 days per call. Essentials and Enterprise plans are listed, but pricing is on request and there is no free plan. A free trial is available. Web setup requires developer help to install the PX tag and code the identify call; analytics and engagements do not work without them.