Gallabox vs Spoki
Gallabox
gallabox.com
Spoki
spoki.comSide by side
| Figure | Gallabox | Spoki |
|---|---|---|
| Price from | $150/mo | €39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · WhatsApp Marketing Software | 8.1 (#20) | 8.9 (#10) |
| Spec score · Conversational Marketing Software | 8.0 (#14) | 8.6 (#5) |
| Automation | The platform offers configurable WhatsApp and AI voice follow-up sequences, broadcast campaigns, and human escalation with context. | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. |
| Founded | 2021 | 2021 |
| Integrations | Gallabox says it connects to more than 30 integrations and lists tools including Zoho CRM, HubSpot, LeadSquared, Shopify, Calendly, Zapier, and Razorpay. | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. |
| Product | Gallabox describes itself as an omnichannel AI agent platform that automates customer journeys across channels including WhatsApp, Instagram, voice, and web. | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. |
| Security | Its privacy policy says it uses firewalls, encryption, authentication procedures, and physical and logical controls for databases and facilities. | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. |
| Support | The Basic plan lists a 48-hour support SLA, while the Enterprise plan includes a dedicated customer success manager and uptime SLA. | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. |
Plans
Gallabox
- Basic$150 a month
- Essential$331 a month
- Advanced$632 a month
- EnterprisePriced on request
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.