Gatekeeper vs SolarWinds Service Desk
Gatekeeper
gatekeeperhq.com
SolarWinds Service Desk
solarwinds.comSide by side
| Figure | Gatekeeper | SolarWinds Service Desk |
|---|---|---|
| Price from | — | $39/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · IT Vendor Management Software | 8.3 (#6) | 8.1 (#10) |
| Integrations | Gatekeeper Interconnect advertises connections to more than 1,700 applications, including NetSuite, Jira, Microsoft, Workday, ServiceNow and Sage Intacct. | The integration directory lists more than 200 cloud applications and names Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier among its integrations. |
| Security certifications | TrustRadius lists SOC 1 Type 2, SOC 2 Type 1, ISO 9001 and ISO 27001 certifications for Gatekeeper. | The Service Desk security page lists SOC 2, ISO 27001 certification, and Skyhigh Enterprise-Ready status. |
Plans
Gatekeeper
- EnterprisePriced on request
- Enterprise PlusPriced on request
- ProPriced on request
SolarWinds Service Desk
- Essentials$39 a month
- Advanced$99 a month
- Premier$124 a month
In their own words
Gatekeeper
Gatekeeper has no write-up on Specifiction yet; its figures are above.
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, AI-powered IT service management platform for incidents, assets, configuration data, and change processes. Incident handling includes assisted responses and live collaboration, with engagement through web, email, Teams, Slack, or the mobile app. Asset tools can scan a network, report connected devices, track on-premises and cloud assets, and help manage licenses. The CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis; change management includes documentation, approvals, history, and dependency visibility. Listed AI capabilities include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization. Its integration directory lists more than 200 cloud applications, including Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier. Plans are billed annually per technician: Essentials costs $39 a month, Advanced 99.00 USD, and Premier 124.00 USD; all list unlimited users. There is no free plan, but a 30-day trial is offered. IT asset management is an additional purchase with pricing available upon request.