GEM-CAR vs PBS Systems v10 APEX

GEM-CAR is automotive repair-shop management software covering work orders, inspections, invoicing, inventory, scheduling and point of sale. Its cloud edition, GEM-CAR Cloud V16, provides real-time access to work orders, scheduling, invoicing and inventory from connected devices. The cloud product also includes online scheduling, VIN decoding and more than 100 reports. V16 lists automatic VIN reading, supplier-invoice analysis, in-interface support, 140 new GEM-LINK supplier connections and an automated pricing matrix. The locally installed V14 desktop edition stores data locally and does not depend on internet access. GEM-CAR provides controls for user permissions and access to functions and add-ons, along with a history of changes. Listed integrations include Mitchell, ALLDATA, Identifix, Shopify, WooCommerce, Mailchimp, Gmail, Outlook and Yahoo. Connected PCs, Macs, iOS devices and Android devices are supported. Plans are I Standard at $149 a month, II Premium at $299 a month and III Elite at $379 a month. A 30-day cloud trial is offered without a credit card. GEM-CAR also targets heavy-duty truck centers, boat stores, bicycle repair workshops, tire shops and transmission repair centers.

PBS Systems v10 APEX is a dealership management platform covering accounting, sales, service, parts, CRM, and a Digital Service Suite. Sales tools include digital quoting and deal setup, financing, CRM follow-ups, and mobile e-signatures saved in electronic deal jackets. Service features include online appointment booking, technician dispatch, automated reminders, and recommendations based on vehicle history and condition. Accounting includes live financial data, accounts payable workflows, executive reporting, commission management, budgeting, and forecasting. The parts module shows technicians live inventory and tracks turnover to help avoid stockouts. CRM includes predictive marketing to identify vehicles due for service and internal lead-generation tasks for sales opportunities. The Digital Service Suite describes Tools On Demand as mobilized service software and Advisormatic as automation from arrival through the next booking. The partner program can provide API access or a two-way data interface for partner data requirements. PBS lists Android, iOS, web, and API access. Pricing is on request. Support is available on listed weekday and Saturday hours, with support centres closed Sundays; hours may change for recognized provincial, state, and national holidays. PBS says it serves more than 3,500 dealerships across North America and the Caribbean and supports all OEMs.