PBS Systems v10 APEX

PBS Systems v10 APEX is a dealership management platform built to connect work across sales, service, parts, customer management, and accounting. It suits dealerships that want those operations in one system, especially stores that need mobile sales tools and coordinated service workflows. Its scope is substantial; custom pricing and Sunday support closures are meaningful trade-offs.

Overview

Founded in 1988 and headquartered in Calgary, PBS says it serves more than 3,500 dealerships across North America and the Caribbean, and supports all OEMs. A single platform spanning dealership departments can help stores coordinate customer, inventory, service, and financial work without treating each as a separate system.

PBS’s partner program can provide API access or a two-way data interface for partner data requirements. That offers a path to connect external systems, though the integration approach depends on the partner and the dealership’s needs. PBS identifies itself as an Elavon Payments Partner and Registered Partner/ISO of Elavon in the United States and Canada.

Key features

Sales and customer management

Digital quoting and deal setup, financing, CRM follow-ups, and mobile e-signatures saved in electronic deal jackets cover key steps from prospecting through deal completion. Lead-source capture and SMS messaging support follow-up, while workflow automation can reduce repetitive tasks. Predictive marketing identifies vehicles due for service, and internal lead-generation tasks surface sales opportunities. These tools are relevant to dealerships that want service retention and sales follow-up connected to customer records.

Service and digital operations

Customers can book appointments online, while service teams get technician dispatch, automated reminders, and recommendations based on vehicle history and condition. PBS describes Tools On Demand as mobilized service software and Advisormatic as automation spanning arrival through the next booking. Together, these capabilities address both shop coordination and the customer’s service journey; dealerships focused only on accounting or sales may have less reason to pay for that breadth.

Parts and accounting

Technicians can see live parts inventory, and turnover tracking helps teams avoid stockouts. Accounting includes live financial data, accounts payable workflows, executive reporting, commission management, budgeting, and forecasting. This combination gives parts and finance teams operational visibility alongside the customer-facing modules.

Security and integrations

PBS’s support page displays an AICPA SOC 2 Type 2 compliance badge. Its partner program can provide API access or a two-way data interface, giving dealerships options for partner data exchange.

Pricing

v10 APEX uses custom pricing; PBS asks prospective customers to request a demo. The paid plan brings together dealership management capabilities rather than offering a published lower-cost tier with a narrower feature set. A dealership will need a direct quote to assess the cost against its size and requirements.

Platforms

v10 APEX supports web, iOS, and Android, with API access also identified. That platform mix accommodates browser-based dealership work and mobile use, while the API can support partner connections.

Who it's for

v10 APEX is aimed at automotive dealerships, from stores seeking connected department workflows to groups that want sales, service, parts, and finance under one management platform. PBS says the system supports all OEMs. Its extensive service and accounting coverage will be most useful when a dealership plans to use several modules together; a store seeking only a single-purpose CRM may prefer a narrower product.

Pros and cons

Broad dealership coverage: Sales, service, parts, CRM, and accounting share one platform, which suits stores coordinating work across departments.

Connected service workflows: Online booking, dispatch, reminders, and vehicle-based recommendations support both shop operations and customer retention.

Parts visibility: Live inventory for technicians and turnover tracking help teams manage availability.

Custom pricing: A quote is required, so buyers cannot compare a published subscription price before engaging with PBS.

Support is closed Sundays: Weekday and Saturday coverage is substantial, but dealerships needing Sunday assistance will need another support arrangement.

Holiday hours can change: Support hours may shift for provincial, state, and national holidays observed across PBS office locations.

Alternatives

DealersCloud CRM is worth considering for dealerships that want CRM and lead management alongside inventory, deal desking and F&I, accounting reports, marketing feeds, and a custom dealership website. It supports Android, iOS, and web; its listed Core Platform price is not published.

DexDMS is positioned for independent dealerships seeking one subscription without setup fees. It is web-based and pricing is provided after a demo.

Advectus Heavy Truck DMS is another paid DMS option, with Android, iOS, and web support.

DealerOS may suit buyers who want published monthly tiers tied to inventory limits: Starter is $1,499 a month for 30 inventory units, Professional is $2,499 a month with unlimited inventory, and Enterprise is $3,999 a month. It is web-based and has no free plan.

EasyCars is a paid option with Android, iOS, and web support. Autosoft DMS, Dealertrack DMS, and DX1 are paid, web-based alternatives.

For more options, browse Dealer Management Systems Software or Automotive CRM Software.

Verdict

Choose v10 APEX if your dealership wants sales, service, parts, CRM, and accounting workflows connected in one platform, with mobile tools and service automation included. Its breadth is the main reason to shortlist it; custom pricing and no Sunday support are the clearest reasons to compare alternatives.