GEM-CAR vs Shop-Ware
GEM-CAR
gem-car.aiShop-Ware
shop-ware.comSide by side
| Figure | GEM-CAR | Shop-Ware |
|---|---|---|
| Price from | $149/mo | $249/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 5 |
| Spec score · Automotive Software | 9.0 (#2) | 7.5 (#13) |
| Spec score · Automotive Repair Software | 9.0 (#4) | 7.5 (#26) |
| Communication | The GEM-SMS add-on sends appointment confirmations, estimates with photos, completion notices and review requests by text. | The Digital Vehicle Experience includes live chat and text messaging to support customer communication and repair approvals. |
| Digital inspections | The software includes digital vehicle inspections and work-order templates with vehicle identification data and legal clauses. | Its Digital Vehicle Experience supports digital vehicle inspections with photos, videos, and notes shared with customers. |
| Founded | 2001 | 2013 |
| Headquarters | Montreal, Quebec, Canada | San Francisco, California, United States |
| Integrations | The product brochure lists integrations with Mitchell, ALLDATA, Identifix, Shopify, WooCommerce, Mailchimp, Gmail, Outlook and Yahoo. | Shop-Ware says it integrates with parts providers including PartsTech, WORLDPAC, RepairLink, Nexpart, and MyPlaceforParts, and supports QuickBooks Online syncing. |
Plans
Shop-Ware
- CRM + Online Service Scheduler$249 a month
- Startup$279 a month
- Pro$389 a month
- Master$499 a month
- Ultimate+$999 a month
In their own words
GEM-CAR
GEM-CAR is automotive repair-shop management software covering work orders, inspections, invoicing, inventory, scheduling and point of sale. Its cloud edition, GEM-CAR Cloud V16, provides real-time access to work orders, scheduling, invoicing and inventory from connected devices. The cloud product also includes online scheduling, VIN decoding and more than 100 reports. V16 lists automatic VIN reading, supplier-invoice analysis, in-interface support, 140 new GEM-LINK supplier connections and an automated pricing matrix. The locally installed V14 desktop edition stores data locally and does not depend on internet access. GEM-CAR provides controls for user permissions and access to functions and add-ons, along with a history of changes. Listed integrations include Mitchell, ALLDATA, Identifix, Shopify, WooCommerce, Mailchimp, Gmail, Outlook and Yahoo. Connected PCs, Macs, iOS devices and Android devices are supported. Plans are I Standard at $149 a month, II Premium at $299 a month and III Elite at $379 a month. A 30-day cloud trial is offered without a credit card. GEM-CAR also targets heavy-duty truck centers, boat stores, bicycle repair workshops, tire shops and transmission repair centers.