GEM-CAR vs Shopmonkey
GEM-CAR
gem-car.ai
Shopmonkey
shopmonkey.ioSide by side
| Figure | GEM-CAR | Shopmonkey |
|---|---|---|
| Price from | $149/mo | $99/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 8 |
| Spec score · Automotive Software | 9.0 (#2) | 8.2 (#5) |
| Spec score · Automotive Repair Software | 9.0 (#4) | 8.2 (#10) |
| Digital inspections | The software includes digital vehicle inspections and work-order templates with vehicle identification data and legal clauses. | Digital vehicle inspections use templates attached to repair orders and let technicians capture photos, videos and notes for customer review and approval. |
| Founded | 2001 | Shopmonkey says its founder opened the company in 2016. |
| Headquarters | Montreal, Quebec, Canada | Morgan Hill, California, United States |
| Integrations | The product brochure lists integrations with Mitchell, ALLDATA, Identifix, Shopify, WooCommerce, Mailchimp, Gmail, Outlook and Yahoo. | Documented integrations include QuickBooks Online, CARFAX, ALLDATA, PartsTech, Nexpart and RepairLink. |
| Limit: pricing | A G2 reviewer says the software is too expensive and reported switching away because of cost. | Review summaries repeatedly say Shopmonkey can be expensive for small shops or compared with older entry-level systems. |
| Rating on Capterra | 4.8 out of 5 from 26 reviews. | 4.6 out of 5 from 271 reviews |
| Rating on G2 | 4.8 out of 5 from 5 reviews. | 4.6 out of 5 from 411 reviews |
| Rating on GetApp | 4.8 out of 5 from 26 reviews. | 4.6 out of 5 from 271 reviews |
| Support | GEM-CAR provides a Help Center, ticket submission, GEM-ACADEMY training, remote support and a system-status page. | Shopmonkey advertises live phone, chat and email support plus guided training and a public status page. |
| System requirements | V14 and 2022 require 64-bit Windows 10 version 2004 or later or Windows 11 21H2, a four-core 2 GHz CPU, 8 GB RAM, 1 TB free storage and a 1280×1024 display. | Recommended hardware is Windows 11 or macOS Monterey 12+, quad-core Intel i5 10th generation or Ryzen 5+, 16 GB RAM, SSD, 1920x1080 display, Chrome/Edge and 25 Mbps down/5 Mbps up. |
| What it does | GEM-CAR is shop-management software for automotive, fleet, boat, bike, truck and tire businesses, covering work orders, billing, inventory, scheduling and customer management. | Shopmonkey is cloud automotive shop-management software covering workflow, customer communication, payments, scheduling, reporting and related operations. |
Plans
Shopmonkey
- Accounting add-on$99 a month
- Basic annual$215 a month
- Basic$239 a month
- Bookkeeping add-on$349 a month
- CRM Essentials add-on$349 a month
- Clever$399 a month
- Genius$499 a month
- Multi-ShopPriced on request
In their own words
GEM-CAR
GEM-CAR is automotive repair-shop management software covering work orders, inspections, invoicing, inventory, scheduling and point of sale. Its cloud edition, GEM-CAR Cloud V16, provides real-time access to work orders, scheduling, invoicing and inventory from connected devices. The cloud product also includes online scheduling, VIN decoding and more than 100 reports. V16 lists automatic VIN reading, supplier-invoice analysis, in-interface support, 140 new GEM-LINK supplier connections and an automated pricing matrix. The locally installed V14 desktop edition stores data locally and does not depend on internet access. GEM-CAR provides controls for user permissions and access to functions and add-ons, along with a history of changes. Listed integrations include Mitchell, ALLDATA, Identifix, Shopify, WooCommerce, Mailchimp, Gmail, Outlook and Yahoo. Connected PCs, Macs, iOS devices and Android devices are supported. Plans are I Standard at $149 a month, II Premium at $299 a month and III Elite at $379 a month. A 30-day cloud trial is offered without a credit card. GEM-CAR also targets heavy-duty truck centers, boat stores, bicycle repair workshops, tire shops and transmission repair centers.
Shopmonkey
Shopmonkey has no write-up on Specifiction yet; its figures are above.