Shopmonkey

Spec sheet

What it does

Shopmonkey is cloud automotive shop-management software covering workflow, customer communication, payments, scheduling, reporting and related operations.Read 15 Oct 2026 · linkedin.com

Product

Shopmonkey describes itself as all-in-one auto repair shop management software.Read 30 Sep 2026 · shopmonkey.io

API

Shopmonkey exposes REST APIs for Customers, Orders, Users, Vehicles and Inventory, with request contracts documented for data creation and updates.Read 15 Oct 2026 · support.shopmonkey.io

Integrations

Documented integrations include QuickBooks Online, CARFAX, ALLDATA, PartsTech, Nexpart and RepairLink.Read 15 Oct 2026 · support.shopmonkey.io

Security

Shopmonkey directs customers to information about security and SOC 2 Type II compliance.Read 15 Oct 2026 · shopmonkey.io

Support

Shopmonkey advertises live phone, chat and email support plus guided training and a public status page.Read 15 Oct 2026 · shopmonkey.io

Headquarters

Morgan Hill, California, United StatesRead 28 Sep 2026 · shopmonkey.io

Founded

Shopmonkey says its founder opened the company in 2016.Read 30 Sep 2026 · shopmonkey.io

API authentication

Developers create API keys/tokens and are directed to shopmonkey.dev for authentication and endpoint details.Read 15 Oct 2026 · support.shopmonkey.io

Browser support

Supported browsers are current stable Chrome, Firefox and Safari; other browsers are unsupported.Read 15 Oct 2026 · support.shopmonkey.io

Company founding

Shopmonkey says founder Ashot Iskandarian started the company in 2016.Read 15 Oct 2026 · shopmonkey.io

Company headquarters and size

LinkedIn lists Morgan Hill, California headquarters and a 51–200 employee company size.Read 15 Oct 2026 · linkedin.com

CRM

The product supports appointment confirmations and reminders and offers CRM Essentials for online reputation and customer marketing.Read 30 Sep 2026 · shopmonkey.io

Customer communications

The platform provides two-way text and email, estimate approvals, online payments, appointment reminders and reusable message templates.Read 15 Oct 2026 · shopmonkey.io

Digital inspections

Digital vehicle inspections use templates attached to repair orders and let technicians capture photos, videos and notes for customer review and approval.Read 15 Oct 2026 · shopmonkey.io

Documentation

The help center contains product guides, training resources, integration articles, release notes, FAQs and role-based Shopmonkey Academy courses.Read 15 Oct 2026 · support.shopmonkey.io

Estimates

The estimate module supports parts and labor lookups, VIN/license-plate scans, canned services, two-way messaging and digital approvals.Read 15 Oct 2026 · shopmonkey.io

Estimates and payments

Users can send digital estimates and invoices by text or email and accept payments online or in person.Read 30 Sep 2026 · shopmonkey.io

Funding

LinkedIn says Shopmonkey has raised $110 million backed by Index Ventures and Bessemer Venture Partners.Read 15 Oct 2026 · linkedin.com

Inventory and purchasing

Shopmonkey tracks inventory and purchase orders and supports parts procurement through PartsTech, Nexpart and RepairLink.Read 15 Oct 2026 · support.shopmonkey.io

Licence

The terms grant a limited, non-exclusive, non-transferable SaaS access licence and mention third-party open-source components; Shopmonkey itself is proprietary.Read 15 Oct 2026 · shopmonkey.io

Limit: bugs and stability

Reviewers report lag, downtime, crashes, app errors and glitches after updates, including problems with inspections and uploads.Read 15 Oct 2026 · g2.com

Limit: feature gaps

Reviewers mention missing barcode printing, limited technician permissions, weak reporting, duplicate customers and incomplete messaging features.Read 15 Oct 2026 · g2.com

Limit: pricing

Review summaries repeatedly say Shopmonkey can be expensive for small shops or compared with older entry-level systems.Read 15 Oct 2026 · getapp.com

Mobile app

Shopmonkey for Techs is available on iOS and Android and includes workflow tracking, VIN and license plate scanning, time clocks, and digital inspections.Read 30 Sep 2026 · support.shopmonkey.io

Notable news: Series C

The app listing reports a $75 million Series C led by Bessemer Venture Partners and Index Ventures, with ICONIQ Growth, Headline and I2BF participation.Read 15 Oct 2026 · apps.apple.com

Notable release

Shopmonkey announced that Basic subscriptions would receive e-signatures, two DVI templates, work-request forms and overpayment credits starting May 1, 2026.Read 15 Oct 2026 · support.shopmonkey.io

Onboarding

Shopmonkey says its in-house support team can help with data migration and enterprise onboarding.Read 30 Sep 2026 · shopmonkey.io

Plan limits

The pricing comparison lists API and webhooks, CARFAX, PartsTech, RepairLink, and Nexpart in all plans, while QuickBooks Online is included from Clever upward.Read 30 Sep 2026 · shopmonkey.io

Praise: all-in-one workflow

Reviewers praise having scheduling, invoicing, customer communication, inventory and shop management in one system.Read 15 Oct 2026 · g2.com

Praise: usability and support

Independent reviewers repeatedly describe the interface as intuitive or easy to use and praise responsive customer support and onboarding.Read 15 Oct 2026 · getapp.com

QuickBooks limitation

QuickBooks Online integration is included only with Clever and higher subscriptions and requires a separate QuickBooks Online subscription.Read 15 Oct 2026 · support.shopmonkey.io

Rating on Apple App Store

No rating overview because the app has not received enough ratings or reviewsRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.6 out of 5 from 271 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.6 out of 5 from 411 reviewsRead 15 Oct 2026 · g2.com

Rating on GetApp

4.6 out of 5 from 271 reviewsRead 15 Oct 2026 · getapp.com

Rating on Google Play

3.1 out of 5 from 62 reviewsRead 15 Oct 2026 · play.google.com

Rating on Software Advice

4.6 out of 5 from 271 reviewsRead 15 Oct 2026 · softwareadvice.com

Rating on Trustpilot

4.7 out of 5 from 89 reviewsRead 15 Oct 2026 · trustpilot.com

Self-hosting

The terms describe Shopmonkey as Internet-delivered SaaS rather than a self-hosted deployment.Read 15 Oct 2026 · shopmonkey.io

Shop types

Shopmonkey lists auto repair, tire, quick lube, heavy duty repair, wrap and detail, restoration, and RV shops among the businesses it serves.Read 30 Sep 2026 · shopmonkey.io

System requirements

Recommended hardware is Windows 11 or macOS Monterey 12+, quad-core Intel i5 10th generation or Ryzen 5+, 16 GB RAM, SSD, 1920x1080 display, Chrome/Edge and 25 Mbps down/5 Mbps up.Read 15 Oct 2026 · support.shopmonkey.io

Technician mobile app

The iOS and Android technician app includes VIN/license scanning, inspections, diagrams, work orders, workflow tracking, notes, real-time updates and time clocks.Read 15 Oct 2026 · shopmonkey.io

Webhooks

Shopmonkey supports event-driven webhooks for customizable integrations in addition to request-based APIs.Read 15 Oct 2026 · shopmonkey.io

Workflow

Workflow provides drag-and-drop work-order status management, completion percentages, automation, universal search and job history.Read 15 Oct 2026 · shopmonkey.io

Plans and prices

Every Shopmonkey plan and price →

Where Specifiction places it

• Automobile Workshop Software#3 of 198.4
• Garage Management software#4 of 228.3
• Automotive Software#5 of 258.2
• Auto Repair Shop Software#3 of 158.3
• Auto Repair Software#5 of 208.3
• Automotive Repair Software#10 of 338.2
• Repair Shop Software#7 of 238.3