Getscreen.me vs SimpleHelp
Getscreen.me
getscreen.me
SimpleHelp
simple-help.comSide by side
| Figure | Getscreen.me | SimpleHelp |
|---|---|---|
| Price from | $149/mo | $11.67/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 8 | 14 |
| Spec score · Remote desktop software | 9.2 (#5) | 8.7 (#28) |
| Spec score · Remote Support Software | 9.1 (#3) | 8.2 (#22) |
| Spec score · Unattended Remote Access Software | 9.0 (#3) | 8.2 (#12) |
| Spec score · Remote support tools | 9.1 (#7) | 8.5 (#15) |
| Free plan | Yes | No |
| Headquarters | Limassol, Cyprus | Edinburgh, Scotland, United Kingdom |
| Integrations | The maker lists HTTP API and iFrame embedding, plus SAML/SSO, Active Directory synchronization, and a Chrome extension. | Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS, and the Web API exposes session and server data for integration with other systems. |
| Product | Getscreen.me provides browser-based remote access for system administration, technical support, screen sharing, and other remote work. | SimpleHelp combines remote support, unattended access, monitoring, automation and security in one platform. |
| Security | The security page says video and executable command data are encrypted with 128-bit AES within WebRTC and SSL protocols by default. | The maker says session data is end-to-end encrypted and transmitted through networks customers control, with data encrypted in transit and at rest. |
| Session recording | Yes | Yes |
| Session tools | Its control panel includes screen control, file management, terminal sessions, session recording, and connection history. | Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. |
| Support | The maker says support is available through its website form or email and also provides a knowledge base, guides, and video tutorials. | Standard and Business licences include one year of updates and email support, and continued support can be renewed after that year. |
| Supported platforms | Windows,macOS,Linux,Android,web browser | desktop |
Plans
Getscreen.me
- FreeFree
- Personal Lifetime$149 a month
- StandardPrice not published
- AdvancedPrice not published
- EnterprisePrice not published
- Business TrialFree
- Free VersionFree
- Personal LifetimePrice not published
SimpleHelp
- Standard — 5-session bundle$1,350 a month
- Standard — 5-session bundle$1,350, paid once
- Standard — single session$300, paid once
- Standard — single session$300 a month
- Business — 5-session bundle$1,800, paid once
- Business — 5-session bundle$1,800 a month
- Business — single session$450 a month
- Business — single session$450, paid once
- Enterprise — annual subscription$400 a year
- Standard — annual support and upgrades$140 a year
In their own words
Getscreen.me
Getscreen.me provides browser-based remote access for system administration, technical support, screen sharing, and other remote work. It supports permanent access as well as one-time quick-support connections, and lists Windows, macOS, Linux, Android, and web browser support. Its control panel includes screen control, file management, terminal sessions, session recording, and connection history. A browser can also be used to control Android smartphones, tablets, and digital displays. Listed integrations include an HTTP API, iFrame embedding, SAML/SSO, Active Directory synchronization, and a Chrome extension; the extension page names helpdesk integrations such as Zendesk, ServiceNow, Freshchat, Tawk.to, and Jivo. Security controls include two-factor authentication through email, Telegram, or Google Authenticator, IP whitelisting, and single sign-on. The maker says video and executable command data are encrypted with 128-bit AES within WebRTC and SSL protocols by default. Self-hosting keeps data within the customer’s environment. The free plan is free, with up to two permanent devices, one technician seat, and file transfers up to 50 MB per file.
SimpleHelp
SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks. Technicians can begin on-demand support sessions without installing software first on a user’s device, and WebTech lets them manage a queue and start sessions in a browser. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. Device monitoring provides real-time status, custom alerts and actions across managed devices. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS; the Web API exposes session and server data for integration. SimpleHelp lists end-to-end encryption and controls including IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrently active sessions rather than technician accounts or devices. There is no free plan; the pricing note lists a 30-day trial and a starting price from $270. Standard and Business licences include one year of updates and email support.