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SimpleHelp

simple-help.com

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Spec score 8.7 #28 of 135 in Remote desktop software

What it is

SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks. Technicians can begin on-demand support sessions without installing software first on a user’s device, and WebTech lets them manage a queue and start sessions in a browser. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. Device monitoring provides real-time status, custom alerts and actions across managed devices. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS; the Web API exposes session and server data for integration. SimpleHelp lists end-to-end encryption and controls including IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrently active sessions rather than technician accounts or devices. There is no free plan; the pricing note lists a 30-day trial and a starting price from $270. Standard and Business licences include one year of updates and email support.

Spec sheet

Product
SimpleHelp combines remote support, unattended access, monitoring, automation and security in one platform.Read 7 Oct 2026 · simple-help.com
Intended users
The maker presents SimpleHelp for businesses and IT teams supporting users and managing networks, from a handful of devices to thousands of endpoints.Read 7 Oct 2026 · simple-help.com
Deployment
Customers can install a self-hosted SimpleHelp server on-premises, on their own infrastructure or in the cloud.Read 7 Oct 2026 · simple-help.com
Free plan
NoRead 22 Sep 2026 · simple-help.com
Integrations
Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS, and the Web API exposes session and server data for integration with other systems.Read 7 Oct 2026 · simple-help.com
Security
The maker says session data is end-to-end encrypted and transmitted through networks customers control, with data encrypted in transit and at rest.Read 7 Oct 2026 · simple-help.com
Compliance
The pricing page lists FIPS certification as coming soon and available with the Enterprise tier; it also describes Enterprise condensers for network segmentation per IEC 62443.Read 7 Oct 2026 · simple-help.com
Support
Standard and Business licences include one year of updates and email support, and continued support can be renewed after that year.Read 7 Oct 2026 · simple-help.com
Headquarters
Edinburgh, Scotland, United KingdomRead 28 Sep 2026 · simple-help.com
Founded
2007Read 28 Sep 2026 · simple-help.com
Access controls
Security features include IP restrictions, technician authorization, multi-factor authentication, granular permissions and security audits.Read 7 Oct 2026 · simple-help.com
Browser access
WebTech lets technicians manage their queue and launch remote sessions from a browser without installing the app.Read 7 Oct 2026 · simple-help.com
Licensing limit
Licensing is based on concurrently active sessions rather than technician accounts or devices.Read 7 Oct 2026 · simple-help.com
Monitoring
The product offers real-time device monitoring, custom alerts and actions across managed devices.Read 7 Oct 2026 · simple-help.com
Remote support
Technicians can start on-demand support sessions without pre-installing software on the user's device.Read 7 Oct 2026 · simple-help.com
Session recording
YesRead 22 Sep 2026 · simple-help.com
Session tools
Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management.Read 7 Oct 2026 · simple-help.com
Supported platforms
desktopRead 22 Sep 2026 · simple-help.com

Plans and prices

Standard — 5-session bundle $1,350 a month 5 session Bundle 5 sessions · 1,000 remote access machines Read 22 Sep 2026 · simple-help.com
Standard — 5-session bundle $1,350, paid once 5 session Bundle 5 sessions · 1,000 remote access machines Read 22 Sep 2026 · simple-help.com
Standard — single session $300, paid once Single Session 1 session · 1,000 remote access machines Read 22 Sep 2026 · simple-help.com
Standard — single session $300 a month Single Session 1 session · 1,000 remote access machines Read 22 Sep 2026 · simple-help.com
Business — 5-session bundle $1,800, paid once 5 session Bundle 5 sessions · Unlimited remote access machines Read 22 Sep 2026 · simple-help.com
Business — 5-session bundle $1,800 a month 5 session Bundle 5 sessions · Unlimited remote access machines Read 22 Sep 2026 · simple-help.com
Business — single session $450 a month Single Session 1 session · Unlimited remote access machines Read 22 Sep 2026 · simple-help.com
Business — single session $450, paid once Single Session 1 session · Unlimited remote access machines Read 22 Sep 2026 · simple-help.com
Enterprise — annual subscription $400 a year Annual Subscription Unlimited remote access machines Read 22 Sep 2026 · simple-help.com
Standard — annual support and upgrades $140 a year From; 1 Year Included Support and updates after the included first year Read 22 Sep 2026 · simple-help.com
Business — annual support and upgrades $200 a year From; 1 Year Included Support and updates after the included first year Read 22 Sep 2026 · simple-help.com
Standard $300, paid once Single session; 5-session bundle $1,350 ($270 per session) · 1,000 remote access machines · 1 year of updates and email support included Read 7 Oct 2026 · simple-help.com

Every SimpleHelp plan and price →

Strong points and limits

Strong points

  • On-demand support does not require prior user-device installation.
  • Browser-based WebTech can launch remote sessions.
  • Includes monitoring, custom alerts and actions.
  • Supports multiple authentication integrations.
  • Session data is described as end-to-end encrypted.

Limits

  • There is no free plan.
  • Licensing is based on concurrent active sessions.
  • FIPS certification is listed as coming soon for Enterprise.

Who it suits

SimpleHelp suits businesses and IT teams supporting users and managing networks, from a handful of devices to thousands of endpoints. Its self-hosted deployment and access controls may suit teams with specific infrastructure or security requirements.

Verdict

SimpleHelp combines support sessions, unattended access and device monitoring, with self-hosted deployment and detailed access controls. Buyers should compare concurrent-session needs and plan terms, as listed prices and billing intervals vary.

Where Specifiction places it

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