ManageEngine Remote Access Plus vs SimpleHelp
ManageEngine Remote Access Plus
manageengine.com
SimpleHelp
simple-help.comSide by side
| Figure | ManageEngine Remote Access Plus | SimpleHelp |
|---|---|---|
| Price from | $6.25/mo | $11.67/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 14 | 14 |
| Spec score · Remote desktop software | 9.5 (#1) | 8.7 (#28) |
| Spec score · Remote support tools | 9.5 (#2) | 8.5 (#15) |
| Spec score · Remote Support Software | 9.1 (#4) | 8.2 (#22) |
| Compliance | ManageEngine states that the product has controls relevant to HIPAA, PCI DSS, FISMA, NIST, GDPR, FERPA and ISO 27001 use cases. | The pricing page lists FIPS certification as coming soon and available with the Enterprise tier; it also describes Enterprise condensers for network segmentation per IEC 62443. |
| Deployment | Remote Access Plus is offered as cloud software or as an on-premises installation with server, agent and web-console components. | Customers can install a self-hosted SimpleHelp server on-premises, on their own infrastructure or in the cloud. |
| Founded | 2002 | 2007 |
| Free plan | Yes | No |
| Integrations | The integrations page describes SLA-oriented endpoint management, centralized asset management, troubleshooting workflows and SIEM audit-log forwarding. | Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS, and the Web API exposes session and server data for integration with other systems. |
| Session recording | The product records remote sessions and exposes audit reports for performed tasks and chat history. | Yes |
| Supported platforms | Windows,macOS,Linux,Android,iOS,web | desktop |
Plans
ManageEngine Remote Access Plus
- FreeFree
- Standard - On-Premises Annual$75 a year
- Standard - On-Premises Perpetual$187 a month
- Standard - Cloud Monthly$10 a month
- Standard - Cloud Annual$100 a year
- Professional - On-Premises Annual$95 a year
- Professional - On-Premises Perpetual$237 a month
- Professional - Cloud Monthly$15 a month
- Professional - Cloud Annual$150 a year
- Standard Cloud$10 a month
SimpleHelp
- Standard — 5-session bundle$1,350 a month
- Standard — 5-session bundle$1,350, paid once
- Standard — single session$300, paid once
- Standard — single session$300 a month
- Business — 5-session bundle$1,800, paid once
- Business — 5-session bundle$1,800 a month
- Business — single session$450 a month
- Business — single session$450, paid once
- Enterprise — annual subscription$400 a year
- Standard — annual support and upgrades$140 a year
In their own words
ManageEngine Remote Access Plus
ManageEngine Remote Access Plus provides remote access across Windows, macOS, Linux, Android, iOS, and web. It supports both access modes and lists file transfer, session recording, and mobile apps. The free plan covers 10 devices. Standard and Professional plans are listed for cloud and on-premises use, with annual, monthly, and perpetual-license options. Standard Cloud Monthly is $10 a month for 25 computers and five technicians; Professional Cloud Monthly is $15 a month for the same stated capacity. Standard Cloud Annual is $100 a year, and Professional Cloud Annual is $150 a year, each listing 25 computers and five technicians. On-premises annual plans cost $75 a year for Standard and $95 a year for Professional, with the same listed capacity. Standard On-Premises Perpetual is $187 a month, and Professional On-Premises Perpetual is $237 a month, again listing 25 computers and five technicians. The pricing note lists a 30-day trial and paid plans from $10/mo. The maker is ManageEngine Remote Access Plus, founded in 2002.
SimpleHelp
SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks. Technicians can begin on-demand support sessions without installing software first on a user’s device, and WebTech lets them manage a queue and start sessions in a browser. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. Device monitoring provides real-time status, custom alerts and actions across managed devices. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS; the Web API exposes session and server data for integration. SimpleHelp lists end-to-end encryption and controls including IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrently active sessions rather than technician accounts or devices. There is no free plan; the pricing note lists a 30-day trial and a starting price from $270. Standard and Business licences include one year of updates and email support.