HopToDesk vs SimpleHelp

HopToDesk is remote-access software for connecting to and managing devices. It supports Windows, macOS, Linux, Android, iOS, Raspberry Pi, FreeBSD, ChromeOS, and browser access, with file transfer and session recording. Screen sharing, chats, file transfers, and other traffic are end-to-end encrypted. The Dashboard brings together monitoring, device management, reports, commands, teams, custom clients, and a help desk for customer tickets. Team tools include roles, invites, SSO, sub-accounts, and white-label clients; integrations include webhooks, ServiceNow, Jira, TeamViewer, AnyDesk, and deployment tools. It can run without installation or be set up as a private network on your infrastructure. The free plan supports 2 users, 3 devices, and 50 help desk tickets per month, with no time limit for personal or business use. Pro is $29 a month for 120 devices, and Business is $99 a month for 500 devices. The site also lists other plan prices, including yearly options, and an Enterprise & MSP plan with pricing by quote.

SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks. Technicians can begin on-demand support sessions without installing software first on a user’s device, and WebTech lets them manage a queue and start sessions in a browser. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. Device monitoring provides real-time status, custom alerts and actions across managed devices. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS; the Web API exposes session and server data for integration. SimpleHelp lists end-to-end encryption and controls including IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrently active sessions rather than technician accounts or devices. There is no free plan; the pricing note lists a 30-day trial and a starting price from $270. Standard and Business licences include one year of updates and email support.