GetTimePad vs Rossware
GetTimePad
gettimepad.com
Rossware
rossware.comSide by side
| Figure | GetTimePad | Rossware |
|---|---|---|
| Price from | $15/mo | $10/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 9 | 10 |
| Spec score · Appliance Repair Software | 8.2 (#12) | 7.6 (#26) |
| Mobile app | The native iOS app includes Tech Mode, voice job creation, live GPS, photo capture, push notifications, and biometric unlock. | SD-Mobile lets technicians view jobs, check in and out, submit post-visit reports, and send that information back to ServiceDesk; it is available for Android and iOS, with an older Windows version. |
| Support | Priority support is listed as an Agency plan feature. | Support is available by live connection, email, or phone; hosted-server clients receive 24/7 support for server uptime emergencies. |
Plans
GetTimePad
- Device Connectivity$15 a month
- SMS Bundle$19 a month
- IntelliDrive POS Sync$79 a month
- Starter$79 a month
- KeyBot AI Voice Agent$99 a month
- Founder's Deal$199 a month
- Pro$199 a month
- GPS Device$299, paid once
- Agency$499 a month
Rossware
- American Home Shield Status Updater$10 a month
- DispatchLinks$29 a month
- SD-Mobile$32 a month
- SmartParts$35 a month
- SD-Dealer$49 a month
- SD-RevenueBuilder$49 a month
- ServiceDesk core software$199 a month
- Server Hosting Tier 1$299 a month
- Server Hosting Tier 2$399 a month
- SD-CyberOfficePriced on request
In their own words
GetTimePad
GetTimePad brings job booking, customer confirmations, technician ETAs, payments, and review routing into one system for mobile service businesses. Its calendar has day, week, and month views, supports drag-and-drop rescheduling, and can display multiple staff. Live GPS, traffic-based ETAs, map links, and route history give customers visibility into technician journeys. The native iOS app includes Tech Mode, voice job creation, photo capture, push notifications, and biometric unlock; Android is on the roadmap, while the web app works in mobile browsers. Stripe handles booking deposits and payment links after jobs. SMS and email automations can send reminders, follow-ups, and rebooking prompts, though SMS is an add-on on Starter and Pro. Optional KeyBot AI can answer calls, quote using a business rate sheet and travel distance, take deposits, and book available appointments. Plans start at $79/mo, with a 14-day trial. The maker says location pings occur only during Tech Mode clock-in or an active En Route job, and that payment card numbers are not stored by GetTimePad.
Rossware
Rossware provides software and support for appliance repair businesses, centered on ServiceDesk. The Windows desktop application handles calls, jobs, scheduling, dispatch, inventory, reporting, estimates, and invoicing. SD-Mobile lets technicians view jobs, check in and out, submit post-visit reports, and return information to ServiceDesk on Android and iOS; an older Windows version also exists. Rossware offers Windows server hosting for remote desktop access from Windows, Mac, iOS, or Android, with some Mac functionality limited. Dispatch integrations include ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, and Samsung. SD-CyberOffice provides an embeddable booking widget using live availability. Optional route optimization considers technicians, jobs, timeframes, skillsets, and lunch breaks, with per-use charges. ServiceDesk exports sales reports for QuickBooks rather than integrating directly. Core ServiceDesk software is $199 a month with a six-month minimum commitment; hosting starts at $299 a month.